Dgm/gm - CRM
2 months ago
**Job Purpose**:
As the CRM Manager for Sobha Realty, you will be responsible for overseeing all aspects of Customer relations, including client satisfaction, streamline processes, and drive smooth operation. You will play a crucial role in managing the Cluster heads CRM, Relationship Managers (RM) and optimizing our CRM platform to ensure the effective management and client interactions.
**Key Responsibilities**:
- Develop and maintain processes for capturing, storing, and analysing client data to improve customer segmentation and personalization.
- Train and support team members on CRM best practices, data entry procedures, and system functionalities.
- Continuously optimize CRM workflows and automation to streamline processes and improve efficiency.
- Implement data hygiene practices to ensure the accuracy, completeness, and consistency of data
- Generate regular reports and dashboards to provide insights into client behaviour, document status and customer communication.
- Manage Customers of multiple Projects that are ready/ Off-plan.
- Ensuring constant communication with the customers by the Relationship Managers.
**Qualifications**:
- Bachelor's/master’s degree in engineering, master’s in business administration.
- Proven experience (X years) in CRM management, preferably in the real estate industry.
- Proficiency in Salesforce and Microsoft Office Suite.
**Skills**:
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Detail-oriented with a focus on data accuracy and quality.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Knowledge of real estate industry trends and regulations.
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