
CRM Executive
4 weeks ago
**Job Overview**
CRM Executive is responsible for managing and analyzing a company's interactions with its current and potential customers. The role involves using CRM software to manage customer data, improving customer retention strategies, and driving sales growth by enhancing customer satisfaction.
**Roles and Responsibilities**
- Answer incoming calls from customers, assisting with car care service inquiries, reservations, and concerns.
- Provide information on policies, rates, and available services to customers.
- Monitor, report, and analyze customer complaints, prioritizing and handling them effectively.
- Control and monitor customer data updates, maintaining the CRM system accurately.
- Ensure adherence to QMA procedures, company policies, and regulations at all times.
- Conduct and analyze internal quality checks to continuously improve service quality.
- Suggest improvements for customer service quality and overall service excellence.
- Increase customer satisfaction and loyalty through proactive initiatives.
- Optimize work processes that influence customer satisfaction in cooperation with department heads.
- Upsell additional services, upgrades, and insurance options as appropriate.
- Develop and implement customer care actions and initiatives for the Service Department.
- Perform administrative tasks, such as data entry, filing paperwork, and maintaining customer records.
- Collaborate with team members and management to ensure smooth operations and excellent customer service.
**Qualifications/Requirements**
- Intelligent and quick-witted, able to rapidly assimilate new products and services.
- Fluent in Arabic & English.
- Excellent oral communication skills and superb listening skills.
- Professional phone manner with a consultative approach and tone of voice.
- Highly organized and self-motivated with the ability to prioritize tasks.
- Confident in overcoming rejection and setting challenging goals daily.
- Must be able to work accurately, under pressure, to meet strict deadlines.
- Have sufficient analytical experience to complete research that identifies relevant information on prospective customers.
- Commercially minded with experience of working to achieve targets.
**Job Types**: Full-time, Permanent
Pay: AED4,500.00 - AED5,500.00 per month
Application Question(s):
- Do you have a valid driver's license?
- Are you comfortable commuting to this job's location?
- What is your current salary?
- What are your salary expectations?
-
CRM Executive
3 weeks ago
Dubai, United Arab Emirates AL BARQ AL AKHDAR SHIPPING & STORAGE SERVICES LLC Full timePlan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - Make sure the customer database is correctly segmented in order to target marketing activities appropriately - Collaborate with IT on defining the capabilities and driving the implementation of the...
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates Richemont Full timeReference Code: 99726**CRM Executive**: - Richemont- Dubai, DU, AE- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of...
-
Senior CRM Manager
12 hours ago
Dubai, Dubai, United Arab Emirates Hire Rightt - Executive Search Full timePosition: Senior CRM ManagerLocation: Dubai (On-site)Salary: Excellent + BenefitsResponsibilities:Design, implement, and monitor CRM strategiesDevelop personalized customer journeys to enhance engagementWork closely with the marketing team to integrate CRM and campaign effortsLead the collection and analysis of customer data across all touchpointsOversee the...
-
CRM Executive
2 weeks ago
Dubai, United Arab Emirates Dubai Taxi Corporation Full timeWe are looking for CRM Executive for one of our clients in Dubai. Below are the roles & responsibilities: - Monitoring relationships with customers through CRM systems - Ensure total customer satisfaction from Booking to Possession - To meet collection. - Ensuring timely completion of the daily task. - Ensure proper documentation cutomer details -...
-
CRM Executive
3 weeks ago
Dubai, United Arab Emirates Justlife Full time**Justlife** is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? **Come onboard and dedicate...
-
CRM Executive
1 week ago
Dubai, United Arab Emirates Assembly Global Full timeOverviewAssembly is made of the ingredients of the modern agency, bringing together data, talent, and technology to deliver a connected set of solutions for media + more to the best brands on the planet. We’re home to more than 1,800 of the industry’s top talent across 25+ offices, who bring unmatched global omnichannel media expertise + data,...
-
CRM Executive
1 week ago
Dubai, United Arab Emirates Al Tayer Group Full timeAs a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing...
-
CRM Executive
1 week ago
Dubai, United Arab Emirates Assembly Global Full timeOverviewAssembly is made of the ingredients of the modern agency, bringing together data, talent, and technology to deliver a connected set of solutions for media + more to the best brands on the planet. We’re home to more than 1,800 of the industry’s top talent across 25+ offices, who bring unmatched global omnichannel media expertise + data,...
-
CRM Executive
1 week ago
Dubai, United Arab Emirates Assembly Global Full timeOverviewAssembly is made of the ingredients of the modern agency, bringing together data, talent, and technology to deliver a connected set of solutions for media + more to the best brands on the planet. We’re home to more than 1,800 of the industry’s top talent across 25+ offices, who bring unmatched global omnichannel media expertise + data,...
-
CRM Executive
3 days ago
Dubai, Dubai, United Arab Emirates Assembly Global Full timeOverviewAssembly is made of the ingredients of the modern agency, bringing together data, talent, and technology to deliver a connected set of solutions for media + more to the best brands on the planet. We're home to more than 1,800 of the industry's top talent across 25+ offices, who bring unmatched global omnichannel media expertise + data, technology,...
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates Detailing Expert Full timeA Detailing Company is urgently looking for a CRM Executive. - Must have Experienced in Detailing Company - Customer Relation - Daily Activities - Generate Business - After sales - Marketing We also consider profiles outside UAE. **Job Types**: Full-time, Permanent **Salary**: AED5,000.00 - AED8,000.00 per month
-
CRM Executive
1 week ago
Dubai, Dubai, United Arab Emirates Justlife Home Services Full timeJustlife is rocking the region with its beautifully designed home services app and is looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?Come onboard and dedicate yourself to...
-
CRM Executive Lead
6 days ago
Dubai, Dubai, United Arab Emirates Groupe Clarins Full time**About the Role**We are seeking a highly skilled Sr CRM Executive to join our team in Dubai, UAE.As a Senior CRM Executive, you will be responsible for driving business growth through data analysis, segmentation, and customer engagement initiatives.
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates The Luxe Developers Full timeUrgently required CRM Executives ( only Russian Speakers no any other) Job description: - To manage customer data and analytics, validate customer data and approve requests. - Manage the 360 customer experience. Position involves deep-diving into customer data, transactional analysis, and reporting - Managed complete customer lifecycles and should know how...
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates The Luxe Developers Full timeUrgently required CRM Executives ( only Russian Speakers no any other) Job description: - To manage customer data and analytics, validate customer data and approve requests. - Manage the 360 customer experience. Position involves deep-diving into customer data, transactional analysis, and reporting - Managed complete customer lifecycles and should know how...
-
CRM Executive
3 weeks ago
Dubai, United Arab Emirates THE LUXE DEVELOPERS Full timeUrgently required CRM EXECUTIVES (Russian speaker )with below job description: - To manage customer data and analytics, validate customer data and approve requests. - Manage the 360 customer experience. Position involves deep-diving into customer data, transactional analysis, and reporting - Managed complete customer lifecycles and should know how to create...
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates Middle East Communication Network Full timeDescription markets in the MENA region. The task list includes the following.: - Data cleansing - HTML publishing - Campaign configuration - Campaign automation - A/B Testing (Content, Web Forms) - Campaign dispatch - Experience in IBM Acoustic and Oracle Siebel will be a plus - Analyse campaign brief and create execution plan - Knowledge of campaign...
-
Senior CRM Executive
1 week ago
Dubai, United Arab Emirates Unigaz Co. Full time- Supervise the CRM team to ensure effective execution of CRM strategies.- Allocate tasks and responsibilities to team members based on skill sets and business requirements.- Ensure accurate and timely resolution of customer inquiries and issues through all communication channels (phone, email, chat, etc.).- Oversee the maintenance operations and updating of...
-
Senior CRM Executive
1 week ago
Dubai, United Arab Emirates Unigaz Co. Full time- Supervise the CRM team to ensure effective execution of CRM strategies.- Allocate tasks and responsibilities to team members based on skill sets and business requirements.- Ensure accurate and timely resolution of customer inquiries and issues through all communication channels (phone, email, chat, etc.).- Oversee the maintenance operations and updating of...
-
CRM Executive
4 weeks ago
Dubai, United Arab Emirates Shuraa Business Setup Full time**Job Description - CRM Specialist** **Job brief**: **Roles and Responsibilities**: 1. Zoho CRM Customization: Lead the customization of Zoho CRM to align with the digital marketing team's objectives, ensuring optimal functionality and user experience. 2. Data Management: Data entry, integration, cleansing, and maintenance within the CRM system, ensuring...