Vice President of Sales
3 months ago
In this role, the VP of Sales & CRM will not only drive the company’s CRM strategy but will also oversee the **elite team** responsible for delivering an exceptional experience to high-value clients. This team is the face of the company for **VIP, UHNWI**, and top-tier clients, making the role critical to fostering long-term relationships, driving customer loyalty, and ensuring customer satisfaction.
**Key Responsibilities**:
- **Oversee the Elite Team**: Lead and manage the company's elite team, ensuring high standards of service delivery and personal engagement with **VIP and UHNWI clients**.
- **Lead CRM & Sales Initiatives**: Drive growth and performance in CRM, aligning with overall sales strategies to maximize customer satisfaction, loyalty, and retention.
- **Strategic Client Engagement**: Ensure personalized, high-touch service for **VIP, UHNWI**, and other high-profile clients, fostering long-lasting relationships and loyalty.
- **Operational Excellence**: Develop a standardized and efficient process for service delivery and client engagement, including the management of complex issues such as disputes, terminations, and unfulfilled service agreements.
- **Cross-Functional Collaboration**: Participate in senior leadership discussions, offering insights and recommendations on policy, procedures, CRM systems, and innovative approaches to customer service.
- **Risk Management**: Proactively manage reputational and operational risks related to client relations, particularly for high-stakes clients.
- **Data-Driven CRM Strategies**: Implement advanced CRM systems and strategies, focusing on client segmentation, personalized engagement, and lifetime value optimization.
**Functional Accountabilities**:
- Lead and develop the elite sales & CRM team, ensuring the delivery of best-in-class service for **elite clients**, top brokers, and distinguished partners.
- Manage the day-to-day operations of the CRM function, ensuring proper segmentation, client personalization, and optimized engagement for high-value clients.
- Collaborate with internal departments to ensure seamless coordination and execution of CRM strategies.
- Drive ongoing CRM innovation, backed by performance analytics and data-driven decision-making to optimize client relationships.
- Approve and oversee team workflows, schedules, and the consistent communication of the brand’s value to elite clients.
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