CRM - Business Analyst
6 months ago
**Role**:Lead Software Engineer
**Skill**: BA with Siebel CRM/ NextCRM***
**Description**:
- Document and analyze user business processes and requirements
- Conduct testing of new or modified systems
- Serve as communications link between user and technical group
- Provide ongoing user support including troubleshooting and resolution of system issues
- Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
- Assisting users with setup of campaigns/events
- Monitoring quality of data and processes Creating reports and queries
- Adding/Removing users, training new users and maintaining user documentation
- Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality
- Experience in Agile projects (Scrum, Kanban)
**Qualifications for CRM business analyst***
- Proven experience in of functional design, business change, Operating model design and process design
- Understanding of the software development life cycle principles, background in software development
- Strong background in business analysis and/or system analysis
- Experienced in UAT and bug fix
- Prior experience in Siebel CRM projects is highly preferred
- Background in insurance industry is a definite advantage
**About Virtusa**
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
-
Business Analyst
3 months ago
Dubai, United Arab Emirates Virtusa Full time**Role: Business Analyst*** **Skill: Business Analyst - CRM (MS365/Siebel/SFDC)** **Description**: - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting and resolution of system...
-
Business Analyst
3 months ago
Dubai, United Arab Emirates Virtusa Full time**Role: Senior Business Analyst** **Skill: Business Analyst - CRM (MSCRM/Siebel/ SFDC), banking domain** **Description**: - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting and...
-
CRM Business Analyst
6 months ago
Dubai, United Arab Emirates Virtusa Full time**Role: Business Analyst - CRM** **Skill: CRM,Business Analysis** **Experience: 8+ Years** - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting and resolution of system issues -...
-
Business Analyst
6 months ago
Dubai, United Arab Emirates Virtusa Full time**Role: Senior Business Analyst*** **Skill: CRM (Siebel/ MS365) with banking domain** **Description**: - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting and resolution of system...
-
Business Analyst
3 months ago
Dubai, United Arab Emirates Virtusa Full time**Role: Associate Engineering Manager*** **Skill: Business analyst with Banking domain and CRM experience** **Description**: - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting...
-
Business Analyst
2 months ago
Dubai, United Arab Emirates Talent Pal Full time**Role: Business Analyst*** **Skill: Business Analyst - CRM (MS365/Siebel/SFDC)** **Description**: - Document and analyze user business processes and requirements - Conduct testing of new or modified systems - Serve as communications link between user and technical group - Provide ongoing user support including troubleshooting and resolution of system...
-
CRM/data Analyst
2 months ago
Dubai, United Arab Emirates H J Real Estates Full timeAs a CRM Data Analyst, you will be responsible for analyzing customer data to provide insights that inform our marketing strategies and improve customer engagement. You will work closely with various departments to ensure data accuracy and support decision-making processes. **Key Responsibilities**: - Analyze and interpret data from the CRM system to...
-
Business Analyst
4 months ago
Dubai, United Arab Emirates Talent Pal Full time**Role: Lead Software Engineer*** **Skill: Business Analyst, CRM, Banking Domain** **Description**: - Document and analyze user business processes and requirements. - Conduct testing of new or modified systems - Serve as communications link between user and technical group. - Provide ongoing user support including troubleshooting and resolution of system...
-
Business Analyst
6 months ago
Dubai, United Arab Emirates Business Umbrella Full timeUrgent requirement for Business Analyst (fintech),core banking with 6-8 years experience for a reputed IT solutions & service company in Dubai. **Salary**: From AED6,000.00 per month Application Question(s): - Are you in dubai ? **Experience**: - core banking: 2 years (required) - business analyst: 6 years (required)
-
Junior CRM Analyst
7 months ago
Dubai, United Arab Emirates MERAKI GROUP Full timeAs the Junior CRM Analyst, you will be responsible for maintaining and administering the CRM Software, managing customer database to ensure the proper functioning of the CRM and maintain the integrity of the data therein by working closely with the Senior Manager - Strategy and Analytics. **Role and Responsibilities** Support day-to-day operations of the...
-
Business Analyst
2 weeks ago
Dubai, United Arab Emirates Virtusa Full timeMust have more than 5 years of experience as a Business Analyst with Data Analyst (PowerBI, Tableau, data visualization) Deep understanding of Relational Models, Tabular Models, and Multi-Dimensional Models Ability to enhance models as needed for custom Visualization requests. Strong SQL work experience and understanding The core responsibilities will be to...
-
CRM Coordinator
4 months ago
Dubai, United Arab Emirates NAFFCO Full timeExperience:_ 2 - 5 yrs. | Opening: 1 - Education:_Any Graduation - Nationality:_ Any Nationality - Industry Type:_Industrial Products / Heavy Machinery - Salary:_ AED 2,500 - 3,500 ($676 - $946) - Other Benefits:_Medical Insurance, Paid Leaves, Visa - Functional Area:_Sales / Business Development Jul 4,2024 - Coordinate and manage the implementation of CRM...
-
Business Development Analyst
6 months ago
Dubai, United Arab Emirates DigitalQatalyst DMCC Full timeWe're a growing digital transformation services company looking for enthusiastic university students and recent graduates with some relevant experience to join us as Business Development Analysts. This graduate level program provides hands-on experience in the dynamic field of digital transformation, data and technology. As a Business Development Analyst,...
-
CRM & Mis Analyst
6 months ago
Dubai, United Arab Emirates OliOli Children's Museum Full time**Position**: CRM & MIS Analyst **Location**:Dubai, UAE **FOUNDERS BACKGROUND** We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children. **ORGANIZATIONAL DESCRIPTION** OliOli®...
-
CRM Executive
6 months ago
Dubai, United Arab Emirates Shuraa Business Setup Full time**Job Description - CRM Specialist** **Job brief**: **Roles and Responsibilities**: 1. Zoho CRM Customization: Lead the customization of Zoho CRM to align with the digital marketing team's objectives, ensuring optimal functionality and user experience. 2. Data Management: Data entry, integration, cleansing, and maintenance within the CRM system, ensuring...
-
Business Analyst
6 months ago
Dubai, United Arab Emirates OliOli® Children's Museum Full time**Position**: Business Analyst **Location**:Dubai, UAE **FOUNDERS BACKGROUND** We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children. **ORGANIZATIONAL DESCRIPTION** OliOli®...
-
Business Analyst
6 months ago
Dubai, United Arab Emirates Deluxe Holiday Homes Full time**Deluxe Holiday Homes **is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+...
-
Business Analyst
4 weeks ago
Dubai, United Arab Emirates YKNP Marketing Management Full time**QUALIFICATIONS**: Ø Bachelor’s degree in management information systems, Computer Science, Business Administration, or a related field. Ø Proven experience in data analysis, reporting, and MIS tools. Ø Proficiency in software such as Excel, SQL, Power BI, Tableau, or similar reporting tools. Ø Strong analytical and problem-solving skills. Ø...
-
CRM Campaign Analyst
6 months ago
Dubai, United Arab Emirates Talent Pal Full timeMarketing Location**:Dubai, UAE** Salary**:Negotable** The campaign analyst will play an integral role in developing and executing marketing campaigns. Specifically responsible for campaign schedule management, working with Portfolio, Marketing Communication and Digital Marketing teams to gather campaign business requirements, defining reporting and...
-
Microsoft CRM Developer
6 months ago
Dubai, United Arab Emirates Swedish technology Full time**Required Skills**: 1. Programming languages specific to the CRM platform (e.g., Apex for Salesforce,.NET for Dynamics 365). 2. APIs and integrations for connecting the CRM to other systems. 3. Web development experience (HTML, CSS, JavaScript). 4. Database knowledge (SQL). 5. Communication: Collaborating with business analysts, project managers, and...