Sales & Operations Lead - Nas Academy
6 months ago
**About Nas Company**
Founded by Nuseir Yassin from Nas Daily (65 million followers), the Nas Company builds technology products for the modern creator. "Nas" means "people" and our mission is to Bring People Together.
Nas Academy is the educational arm of the Nas Company. Launched in 2020, it has 4 main products:
- The Creator Accelerator Program: a 5 month program designed to help professionals 10x their social media reach.
- AI Program: Learn how to master writing, social media content and sales skills using AI tools
- University Courses: Partnering with institutions around the world to offer Nas Academy programs in content creation and AI.
- Corporate Partnerships: Working with some of the biggest brands in APAC and EMEA to provide creator education and UGC challenges.
- More about Nas Academy
Nas Academy is looking for a highly motivated Sales and Operations Lead. This role covers a range of responsibilities across the Nas Academy business unit, including Sales Ops, CRM Management, Customer Support and Student Experience, reporting directly into the Head of Nas Academy.
**The Sales and Operations Lead role will be responsible for**:
- Leading the end to end sales funnel for all Nas Academy Programs, always looking for ways to improve performance and conversion into Nas Academy courses
- Managing P&L and working with the Head of Nas Academy to find areas to improve efficiency and increase profitability
- Driving performance of Nas Academy's global sales agents, creating initiatives to improve productivity and quality, and developing insightful reporting to management.
- Increasing Nas Academy's NPS Scores and maintaining SLAs for Customer Support
- Building and scaling Nas Academy's CRM process and driving adoption across the business unit.
- Working with different vendors across marketing agencies, class teachers, and content to ensure high quality is delivered in a timely manner
- Building and managing all data and insights dashboards and reporting (both, financial, operational and customer experience)
**The role requires**
- 5 years of experience in business operations or a related role
- Strong written and verbal communication skills
- Working knowledge of CRM tools and API integrations
- Knowledge of Sales Funnel Analysis, SQL & Google Data Studio preferred
- Experience in managing a Sales & Remote team preferred Previous experience in working with leadership
**Our Company Values**
**Think in days**:Not months. Not weeks. Days. Consistent, small steps give massive results towards fulfilling our mission.
**Always share secrets**:We foster transparency and collaboration through open knowledge sharing.
**Create for the world**: Everything we create, from our content to our products, is universal and speaks to the world.
**Do no harm**: All our actions intend to bring a positive impact to everyone around us.
**Explain for a 10-year old**: We communicate in a simple and inclusive manner, free from unnecessary complexity.
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