Operations Administrator

3 weeks ago


Dubai, United Arab Emirates Stryx Sports Full time

We are looking for Operations Administrator, who will be reporting to the Operations Director - Barça Academy Dubai. This role requires strong customer service skills, organizational skills coupled with a friendly approach.

As Operations Administrator you will be overseeing operations of Barça Dubai Football Academy & NBA Basketball Academy.

Main Responsibilities will be the following:

- Overseeing all day to day operations of his/her respective Barça & NBA Academies Dubai branch(es) and ensures everything is handled properly.
- Maintains proper lines of communication with Operations Manager, Local Project Director, Head Coaches, Administrative Assistant as well as parents at all times to ensure smooth operation of his/her branch.
- Ensures to work towards meeting KPI targets set by the Management.
- Independently builds strong and lasting relationships with clients while ensuring high standards of customer service and high customer satisfaction rates are effectively maintained on and off the training location(s).
- Visits training location(s) daily and uses this opportunity to connect with parents and collect feedbacks.
- Contributes towards growth of Barça Academy Dubai in terms of recruitment of new members by effectively managing leads and new enquiries through Freshsales web platform, maintaining a thorough follow up and using sales techniques to convert them to clients.
- Manages new school members and assists them through the enrolment process.
- Manages periodical reports about customers’ renewal rates, payments, complaints, surveys, members’ dynamics and so on.
- Participates in Barça Academy Dubai & Stryx events, whenever necessary.
- Carries out other appropriate general office duties as assigned by the management.
- Outstanding organizational skills.
- Strong customer service and sales skills.
- Excellent oral and written communication skills and outstanding telephone manner in English
- Self-motivated and dedicated.
- Excellent time management.
- Ability to build and maintain effective working relationships with clients and colleagues.
- Good computer skills (Microsoft, Google).
- Presentable, friendly, open and approachable with positive outlook.
- Proactive and interested in growing within the business and helping the company grow.
- Professionalism in dealing with clients.
- Ability to work effectively with a team as well as independently.
- Experience in events management ( As a plus)
- Sports background (As a plus)
- Driving licence and a car or arrangement of transportation from your side (as this position requires travel from one location to the other)

Important Note:
Application Question(s):

- Are you comfortable with the schedule mentioned in the Job Ad?
- What are your salary expectations?

License/Certification:

- Driving License (preferred)



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