Reservations Manager

2 months ago


Abu Dhabi, United Arab Emirates Nirvana Travel and Tourism Full time

We are seeking an experienced and highly skilled Reservations Manager to join our prestigious establishment. As a Reservations Manager, you will be responsible for overseeing and managing all aspects of the Reservations team. Your primary goal will be to ensure efficient and seamless reservation processes while providing exceptional customer service. This position requires prior experience in a luxury 5-star hotel environment.

**Responsibilities**:

- Manage the day-to-day operations of the reservations team, ensuring smooth and efficient functioning.
- Oversee the reservation process, including handling inquiries, managing bookings, and processing cancellations or modifications.
- Ensure accurate and up-to-date guest information is maintained in the reservation system.
- Collaborate with other departments to optimize room inventory and maximize revenue opportunities.
- Develop and implement strategies to achieve revenue targets and occupancy goals.
- Train, supervise, and provide guidance to the reservations team, ensuring exceptional customer service is delivered.
- Maintain strong working relationships with travel agents, corporate clients, and other key stakeholders.
- Monitor and analyze reservation trends, market conditions, and competitors to make strategic recommendations.
- Handle guest concerns or complaints related to reservations promptly and effectively.
- Prepare regular reports and analysis on reservation statistics, revenue performance, and forecasting.

**Requirements**:

- Previous experience as a Reservations Manager in a luxury 5-star hotel is mandatory.
- In-depth knowledge of reservation systems and software.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Exceptional customer service orientation.
- Detail-oriented with strong organizational and multitasking skills.
- Proficient in using reservation management tools and MS Office suite.
- Ability to work under pressure and meet tight deadlines.
- Flexibility to work shifts, weekends, and holidays as required.

**Salary**: AED11,000.00 - AED12,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Luxury Five Star Hotel: 5 years (preferred)
- Relevant luxury hotel reservations: 5 years (preferred)

**Language**:

- Arabic (required)

Application Deadline: 01/08/2023


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