Reservation Manager

2 weeks ago


Abu Dhabi, United Arab Emirates Accor Full time
  • Oversee the day-to-day operationsof the reservation department, ensuring efficient handling ofbookings, cancellations, andmodifications.
  • Develop and implement strategiesto maximize room occupancy and revenue.
  • Monitorreservation trends and implement proactive measures to addressfluctuations in demand.
  • Train reservation staffon booking procedures, customer service standards, and reservationsystem usage.
  • Resolve escalated reservationissues and inquiries in a timely and professionalmanner.

RevenueAnalysis

  • Analyze market trends, competitorpricing, and historical data to forecast demand and set pricingstrategies.
  • Utilize revenue management toolsand systems to optimize room rates and inventoryallocation.
  • Prepare revenue reports andperformance analysis for managementreview.
  • Collaborate with sales and marketingteams to develop promotional strategies andpackages.
  • Identify opportunities for revenueenhancement and cost-savinginitiatives.
  • Cross-functionalCollaboration:
  • Work closely with otherdepartments such as sales, marketing, and finance to align revenuestrategies with overall businessobjectives.
  • Provide insights andrecommendations to support decision-makingprocesses.
  • Participate in revenue meetings andcontribute to discussions on pricing, distribution channels, andmarket positioning.

Qualifications

  • Bachelor's degree inHospitality Management, Business Administration, or relatedfield.
  • Proven experience in reservationmanagement and revenue analysis within the hospitalityindustry.
  • Strong analytical skills withproficiency in revenue management software and MSExcel.
  • Excellent communication andinterpersonal skills.
  • Ability to multitask,prioritize tasks, and work effectively underpressure.
  • Attention to detail and a strategicmindset.
  • Knowledge of hotel reservation systems(e.g., Opera) is preferred.

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