Reservations Agent

2 months ago


Abu Dhabi, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
  • Promote the Hotel’s (and IHG generally) products and services.
  • Maintain a high level of product and service knowledge about all IHG Hotels in your region.
  • Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards.
  • Execute up selling techniques which increase reservation sales and conversion of business.
  • Record and process reservations made by phone/fax/email with accurate VIP status and billing information.
  • Accept wait list reservations.
  • Process amendments to reservations such as extensions, early departures, etc.
  • Manage “no show” reservations by investigation and recording of same
  • Record special billing arrangements for groups and conventions.
  • Liaise with Finance department for all reservations requiring credit approval.
  • Maintain knowledge of special rates/ offers/ promotions.
  • Monitor reservation levels and inform Managers of current and future occupancy rates.
  • Prepare pickup reports on daily basis (IBP reports, PMS reservation reports etc) and send them to the concerned departments.

  • Reservations Agent

    2 weeks ago


    Abu Dhabi, United Arab Emirates Bloomfields Facilities Management LLC Full time

    Job Title: Reservation Agent Location: Abu Dhabi, UAE **Job Type**: Full-Time **Job Description**: We are seeking a dynamic and customer-focused Reservation Agent to join our team at Bloomfields Holiday Homes in Abu Dhabi. The Reservation Agent will be responsible for handling all aspects of reservations for guests staying in our holiday homes, including...

  • Reservation Agent

    4 weeks ago


    Abu Dhabi, United Arab Emirates GRAVITY HOTEL Full time

    Reservations Agent will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction. **Key Duties and Responsibilities**: - Processes and confirms guest room reservations made by clients. - Follows procedures to process all room reservations, rates,...

  • Reservation Agent

    6 days ago


    Abu Dhabi, United Arab Emirates Bookidia Travels LLC Full time

    A Travel agency located in Abu Dhabi, UAE need a below criteria for a reservation officers: A reservation agent typically has a wide range of responsibilities, which can include: *Making reservations and answering questions on topics such as hotel policies or flight schedules. *Resolving customer service issues and booking new reservations when...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    Cluster Reservations Agent In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB(tm) Abu Dhabi, Curio Collection by Hilton(tm) and DoubleTree by Hilton Abu Dhabi Yas Island Residences. A Cluster Reservations Agent will serve as the main contact for room reservations at...

  • Reservation Agent

    2 months ago


    Abu Dhabi, United Arab Emirates QUALITY STANDARD CONSTRUCTION & BUILDING - LLC Full time

    Tasks and Responsibilities Your tasks and responsibilities as a Hotel Reservation Agent may vary, but generally include the following: - Providing customers with information about the hotel’s accommodation options, rates, and amenities - Processing reservations, cancellations, and modifications using reservation software - Collecting and processing...

  • Reservation Agent

    2 hours ago


    Abu Dhabi, United Arab Emirates QUALITY STANDARD CONSTRUCTION & BUILDING - LLC Full time

    Tasks and Responsibilities Your tasks and responsibilities as a Hotel Reservation Agent may vary, but generally include the following: - Providing customers with information about the hotel’s accommodation options, rates, and amenities - Processing reservations, cancellations, and modifications using reservation software - Collecting and processing...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences. A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must...

  • Reservation Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Bab Al Nojoum Full time

    Reservation agent position - based in Mugheirah/Liwa (Western Region) Company accommodation and transportation provided. Hospitality experience in Reservation **Salary**: AED2,300.00 - AED2,600.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting work (required) Shift availability: - Day Shift...

  • Reservation Agent

    6 days ago


    Abu Dhabi, United Arab Emirates Fairmont Bab Al Bahr - Abu Dhabi Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Rixos Hotels Full time

    Responsibilities:• Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.• Assist to book and block all...


  • Abu Dhabi, United Arab Emirates Tadreeb UAE Full time

    **Key Responsibilities**: - Utilize IATA (International Air Transport Association) standards and guidelines in the reservation process. **(MUST)**: - Handle airline reservations, bookings, and ticketing for customers. - Provide excellent customer service by addressing inquiries and resolving issues related to flight reservations. - Stay informed about...

  • Reservation Agent

    2 weeks ago


    Abu Dhabi, United Arab Emirates Hawthorn Suites by Wyndham, Abu Dhabi Full time

    Receives, processes and confirm guest room reservations made by clients on the phone, letter or fax. - Inputs all reservations into the computer recording all pertinent information. - Attends to enquiries, complaints and requests regarding reservations. - Remains up to date with all promotions in and around the hotel. - Follows established procedures to...

  • Reservation Agent

    3 weeks ago


    Abu Dhabi, United Arab Emirates Hawthorn Suites by Wyndham, Abu Dhabi Full time

    Receives, processes and confirm guest room reservations made by clients on the phone, letter or fax. - Inputs all reservations into the computer recording all pertinent information. - Attends to enquiries, complaints and requests regarding reservations. - Remains up to date with all promotions in and around the hotel. - Follows established procedures to...

  • Reservation Agent

    5 days ago


    Abu Dhabi, United Arab Emirates Hawthorn Suites by Wyndham, Abu Dhabi Full time

    Receives, processes and confirm guest room reservations made by clients on the phone, letter or fax. - Inputs all reservations into the computer recording all pertinent information. - Attends to enquiries, complaints and requests regarding reservations. - Remains up to date with all promotions in and around the hotel. - Follows established procedures to...

  • Reservations Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Rixos Marina Abu Dhabi Full time

    **Reservation Agent** Rixos Hotel Marina Abu Dhabi is seeking a dedicated and detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will play a pivotal role in ensuring that our guests' reservations and inquiries are handled with the utmost professionalism, efficiency, and warmth. Your exceptional communication skills and attention...

  • Reservations Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Reservations Agent (Full time #536071) **Property / Office**: Emirates Palace, Abu Dhabi **Location**: Abu Dhabi, United Arab Emirates **Responsibilities** - Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. - Ensure clients’ satisfaction and adherence to...

  • Reservations Agent

    1 month ago


    Abu Dhabi, United Arab Emirates Qureos Full time

    **Job Number** 22215448 **Job Category** Reservations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservation Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Royal Holiday Homes Full time

    Are you passionate about providing exceptional customer service and ensuring guests have an unforgettable experience during their stay? Royal Holiday Homes is seeking a dedicated Reservation Agent to join our dynamic team. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy helping people make the most out of their...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    Restaurant Reservations Agent -Food and Beverage - Conrad Abu Dhabi Etihad Towers A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line...

  • Reservations Agent

    2 weeks ago


    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23085882 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...