Reservation Agent
7 days ago
_**Positions are based in Liwa, Abu Dhabi**_
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure guests' satisfaction and adherence to Resort Service Standards
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors
- Spot-check reservations made the previous day and check all VIP arrivals
- Follow the internal up-sell programmed for Reservations department.
- Arrival control, including VIP guests and double checking the reservations in the PMS system
- Making reservations for customers depending on their requirements and budgetary allowances
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Perform any other duties as assigned to them by management.
**Job Types**: Full-time, Permanent
**Salary**: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Hotel Reservation: 3 years (required)
- Hospitality: 3 years (required)
- PMS: 3 years (required)
**Language**:
- English (preferred)
Shift availability:
- Day Shift (preferred)
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