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Cluster Reservation Manager
6 days ago
Area Reservations Manager
- Qasr Al Sarab Desert Resort by Anantara
- Page 3 of 4- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
- Maintain a motivational working environment within the department, and with other colleagues in the hotel.
- Submit requested reports and information to regional/corporate office in a timely manner.
- Provide all team member s with appropriate coaching and counseling, support and guidance.
- Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
- Proactively promote other sister properties of Minor International.
- Liaise with the Accounting Department for accounting an up to date information related Reservation procedures, reports and operational problems and payments of commission.
- Perform all management administration with regard to staffing: Rostering, time and leave management etc.
- Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
**Qualifications**:
- College degree in hotel management
- Three years experience in hotel reservations and rooms division
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination
**Additional Information**:
- Relocate to remote area
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