Business (Saas) Software Administrator - Silicon

6 months ago

Dubai, United Arab Emirates DLMC CONSULTANTS LLC Full time

Our Valued Client is looking for a Business Software (SaaS) Administrator to join their dynamic team.
- **Duties and Responsibilities**:_

**CPQ System and Document Management**:

- Template Design and Maintenance: Lead the development and ongoing refinement of CPQ document templates, ensuring they leverage the capabilities of Microsoft Office tools effectively to meet business and client needs.
- Configuration and Customization: Configure and customize the CPQ platform to align with project specifications and requirements, with a focus on beautiful and highly compatible document outputs.

**Microsoft 365 and HubSpot Administration**:

- Performance Optimization: Monitor system performance, conduct regular health checks, and implement enhancements to ensure optimal functionality and user experience.
- Integration and Support: Facilitate the integration of HubSpot with other internal business systems, providing technical support and guidance to ensure seamless operation and data consistency.

**Technical Support and Project Participation**:

- Issue Resolution: Act as the first point of contact for technical issues within the internal business systems, ensuring timely resolution and mínimal disruption to business operations.
- Project Collaboration: Collaborate with project teams on CPQ implementations, contributing technical expertise and support to ensure project success.

**Continuous Improvement and Knowledge Sharing**:

- Process Enhancement: Continuously evaluate and improve internal processes and systems, leveraging feedback and analytics to drive efficiency and effectiveness.
- Knowledge Base Contribution: Contribute to the development and maintenance of an internal knowledge base, documenting best practices, troubleshooting guides, and system updates.

**Training and Advocacy**:

- User Advocacy: Represent the voice of the user in discussions with product and engineering teams, advocating for features and improvements that enhance user satisfaction and performance.

**Quality Assurance and Documentation**:

- Release Management: Support the deployment of new releases and updates to internal business systems, ensuring thorough testing and validation to maintain system integrity and performance.
- Documentation: Maintain comprehensive documentation for system configurations, data mappings, and workflow processes, ensuring accuracy and accessibility for all stakeholders.
- **Key Competencies and Experience**:_

**Minimum**:

- Hands-on Experience with Software Systems: At least 2 years of experience in software administration, particularly with SaaS platforms.
- CRM Systems Proficiency: Proven track record working with CRM systems such as HubSpot, Microsoft Dynamics, or Salesforce, with a minimum of 2 years in a relevant role.
- User Administration and Security: Experience in user administration and managing Azure AD.
- Collaboration and Communication Skills: Excellent verbal and written communication skills in English, with a strong ability to work collaboratively across different teams and with clients.
- Organizational Skills: Highly organized with the capability to manage multiple tasks and projects simultaneously.
- Technical and Analytical Skills: Strong problem-solving skills, with a logical and analytical approach to addressing challenges.
- Tools Proficiency: Familiarity with Atlassian tools, primarily Jira and Confluence, as these are integral to our operational processes.

**Core Competencies**:

- CRM Systems Proficiency: Proven track record of working with CRM systems, such as HubSpot, Microsoft Dynamics, or Salesforce, including experience in user administration and managing Azure AD.
- Technical Aptitude and Problem-solving Skills: Strong technical aptitude with the ability to troubleshoot and address technical challenges, along with analytical skills to identify opportunities for system enhancements and efficiency gains.

**Preferred**:

- CPQ Experience: Direct experience with implementation, configuration, and use of CPQ software is desirable.
- Self-Starter: Ability to work independently with mínimal supervision, demonstrating initiative and self-direction.
- Global Team Experience: Comfortable working in and contributing to a distributed, global team environment.
- Software Development Insight: Some understanding of software development practices would be beneficial, although not mandatory.
- Atlassian Proficiency: Familiarity with Atlassian tools, primarily Jira and Confluence, as these are integral to our operational processes.

Pay: AED5,500.00 - AED6,000.00 per month

Application Question(s):

- What is your Nationality?

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