Business Software

5 months ago


Dubai, United Arab Emirates Al Riyady Full time

We are hiring a full time **Business software (Saas) Administrator-Bilingual** for our valued clients based in Dubai.

The applicant must hold a minimum of 3-5 years of experience in a similar role.

**Responsibilities**:

- Service Desk will be responsible for end-to-end Management and Administration of all IT operations, including the following functions:

- Support interface for all internal NSS Technology Services, providing support for the services in the Service Desk Scope and coordinating with third parties to support all remaining services.
- Service Monitoring for performance, quality and capacity, proactively identifying and resolving user issues
- Corporate network support, including corporate VPN and network maintenance for NSS Corporate offices
- Device Support, including laptops, mobile phones, printers and virtual TeleConference hardware, including patch management
- Laptop and Mobile Software Support, including installation, configuration, troubleshooting and removal
- Identity/Account Management, including user onboarding/offboarding, password rotation and role/persona maintenance activities
- Liaison with Corporate Security Operations Center to proactively detect and resolve individual user security incidents
- Support individual user data protection and backup
- Documentation, including but not limited to process flows, service design, integration design, Service Desk standard operating procedures and user Guides
- User training and education.

**Experience**:
Bachelor's degree and 3-5 years of prior experience in SaaS Tools Administration with a background in Help Desk support. Specific skills include:

- Microsoft 365 cloud tenant configuration and administration - Azure AD, InTune, Outlook, Teams, SharePoint.
- Manage Engine Service Desk Plus configuration and administration.
- API integration fundamentals.
- ITSM fundamentals - ITIL change, incident and problem management.
- VIP support experience - provide white glove service to VIP.
- Service Delivery fundamentals - monitoring, capacity planning, license management.
- Excellent communication skills, both verbal and written.
- Ability to provide technical support to in office and remote workers.
- Ability to create written user documentation that non-technical users can follow.
- Desktop support - Windows 10/11, MacOS, iOS, Android.
- support operating system configuration and updates.

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

- You are open to work in Dubai silicone oasis location?
- You can join work on an immediate basis?

**Education**:

- Bachelor's (preferred)



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