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Travel & Assistance Officer

4 weeks ago

UAE, United Arab Emirates Allianz Partners Full time

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.

Summary:
Main Responsibilities:

- Manage all assigned tasks related to designated line(s) of business as trained i.e. Travel, Accidental Damage, Extended Warranty, Road Side Assistance, etc.
- Claims evaluation and processing activities such as checking policy, eligibility, claims creation in the system, follow up upon ongoing claims ensuring the requested turn around time and processing of claims and other tasks related to claims management
- Assist callers on claims process / procedure / network inquiries, explaining policy terms & conditions
- Cancel, amend policies when requested by Customers / Partners, in accordance with the internal guidelines
- Accommodates Business Units / Travel / TPA International requests with regards to opening international files, placement of Guarantee of Payment, etc.
- Follow the complaints & escalation management process and log in complaints with action & resolution in the system / tools provided by the company
- Ensure proper system related tasks as creating files and Service Providers updates on the portal
- Record tasks in the productivity file, share with management and ensure reaching the level of productivity assigned
- Follow the internal processes and guidelines to ensure reaching the Operational KPIs (Quantity and Quality) and the attendance KPIs
- Request feedback in relation to the performed tasks and discuss with Team Leader the monthly scorecard results
- Monitor daily activities as per the communicated Service Level Agreement, create reports / statistics / analysis and report any deviation
- Attend training sessions as requested and participate in the departmental activities in accordance with the monthly schedule
- Attend internal meetings related to the job as per the internal requirements

Minimum requirements:

- Bachelor’s Degree in any area
- 1+ years Customer Service and / or Insurance / Travel Operations Experience
- Fluency in English is mandatory
- Fluency in Arabic and/or French is a plus
- Fluency in MS Office (Excel, Word, Outlook) and general internet navigation and research skills
- Fluency in typing
- Legally permitted to work in the country of operations.
- Physically fit to carry out duties

**Job Level**:
Professional

**Location**:

- AE**Available until**:
31/01/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Partners

**Employing Entity**:
NEXTCARE Claims Management LLC

**Job Type**:
Full-Time

**Remote Job**:
Not applicable

**Employment Type**:
Permanent

**ID**:
21664

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