HR and Team Housing Coordinator

3 weeks ago


Ras alKhaimah, United Arab Emirates Hilton Full time

A Human Resources and Team housing Coordinator, coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.

To be a great host for team members staying in our team member accommodation by providing an outstanding brand-specific ´guest experience´ from arrival to departure.
- Duties & Key Responsibilities

Being a Great Team Member
- Come to work every day with a smile on your face
- Be a reliable and motivated member of the People Operations team
- Communicate clearly and constructively with other team members to help deliver great team member experiences at team member accommodation
- Be a role model for others by demonstrating passionate, friendly brand-specific team member service at all times
- Ensure you pro-actively support colleagues in operations departments where required
- Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts related to our team member accommodation
- Be aware of planned team meetings and learning sessions and attend as required
- Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
- Execute any other duties as assigned by the People Operations Manager and / or Chief Host

TM Accommodation Specifics
- Prepare for new arrivals in the team member accommodation in time
- Provide a caring, authentic welcome experience to new arrivals in the team member accommodation
- Provide a friendly and thoughtful farewell experience to colleagues leaving the team member accommodation
- Ensure that team member accommodation is clean, well maintained and attractively presented
- Arrange repairs where required, ensuring a speedy resolution to any problems that may arise
- Liaise with housekeeping regarding accommodation requirements
- Provide accommodation residents with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes
- Help create a work and living space for our team members that allows them to thrive and be happy
- Listen to feedback from residents and be creative and pro-active with regards to making improvements to team member accommodation
- Report problems related to team member accommodation or disputes amongst residents without delay to the People Operations Manager
- Ensure the highest level of health, safety and environmental care is taken in all areas of the team member accommodation
- Ensure that team member accommodation residents feel safe and secure

**What are we looking for?**

A Human Resources and Team Housing Coordinator serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in or equivalent role
- Positive attitude
- Excellent communication and people skills
- Committed to delivering a high level of customer service, both internally and externally
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Knowledge of hospitality

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


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