B2b/b2c Support

5 months ago


Dubai, United Arab Emirates Ilqah Full time

**_Job Description_**:

- _Help create the relationship area with partner stores, supporting them in customer service and resolving doubts regarding the use of our product;_
- _Provide direct customer service, both in matters related to the sale and after-sales of financed cell phones;_
- _Prepare daily reports on services provided to customers and partners;_
- _Help identify problems and improvements to be developed, based on information obtained from partners and customers;_
- _Audit sales made;_
- _Monitor information on issued financing;_
- _Ensure correct payment to partners via mobile devices;_
- _Conduct satisfaction surveys with customers and partners;_
- _Manage telephony and WhatsApp data._

**_Job Experience_**:

- _Verbal and written ability;_
- _Intermediate knowledge of Excel/Sheets;_
- _Active listening/non-aggressive communication;_
- _Knowledge of Mapping/process documentation;_
- _Experience in Sales/external communication;_
- _Be proactive/initiative;_

**Job Category**:Operations**Job Type**:Full Time**Job Location**:Dubai


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