IT Support Specialist
5 hours ago
Splash Software is a rapidly growing software service provider in Dubai, Business Bay, offering cutting-edge solutions to businesses. We are seeking an exceptional IT Support Specialist to join our team and play a vital role in delivering top-notch technical support to our clients.
Key Responsibilities:
- Provide expert technical assistance to B2B and B2C clients, ensuring seamless service delivery.
- Guide clients through the service integration process, addressing their queries and concerns.
- Monitor service status post-integration and promptly resolve any client issues.
- Efficiently manage support tickets using our ticketing system.
- Utilize Microsoft Office tools proficiently to document, report, and resolve technical issues.
- Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.
Qualifications:
- Prior experience in supporting B2B and B2C clients in a software service environment.
- Strong expertise in using ticketing systems for issue tracking and resolution.
- A solid understanding of software support for businesses and proficiency in Microsoft Office tools.
- Excellent problem-solving and communication skills, with the ability to explain complex technical topics in an understandable manner.
Required Skills & Qualifications:
- Language Proficiency: Fluent in English, both written and verbal.
- Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
- Background: Prior experience as a developer or in a related technical role.
Salary Estimate: Based on industry standards and location, we estimate the salary range for this position to be AED 8,000 - AED 12,000 per month, depending on experience and qualifications.
About Us: Splash Software offers a dynamic work environment, flexible working hours, and opportunities for growth and development. If you are a highly motivated and customer-focused individual looking to make a difference in the tech industry, please consider applying for this exciting opportunity.
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