IT Support Specialist

5 hours ago


Dubai, Dubai, United Arab Emirates Splash Software Full time
About the Role

Splash Software is a rapidly growing software service provider in Dubai, Business Bay, offering cutting-edge solutions to businesses. We are seeking an exceptional IT Support Specialist to join our team and play a vital role in delivering top-notch technical support to our clients.

Key Responsibilities:

  • Provide expert technical assistance to B2B and B2C clients, ensuring seamless service delivery.
  • Guide clients through the service integration process, addressing their queries and concerns.
  • Monitor service status post-integration and promptly resolve any client issues.
  • Efficiently manage support tickets using our ticketing system.
  • Utilize Microsoft Office tools proficiently to document, report, and resolve technical issues.
  • Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.

Qualifications:

  • Prior experience in supporting B2B and B2C clients in a software service environment.
  • Strong expertise in using ticketing systems for issue tracking and resolution.
  • A solid understanding of software support for businesses and proficiency in Microsoft Office tools.
  • Excellent problem-solving and communication skills, with the ability to explain complex technical topics in an understandable manner.

Required Skills & Qualifications:

  • Language Proficiency: Fluent in English, both written and verbal.
  • Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
  • Background: Prior experience as a developer or in a related technical role.

Salary Estimate: Based on industry standards and location, we estimate the salary range for this position to be AED 8,000 - AED 12,000 per month, depending on experience and qualifications.

About Us: Splash Software offers a dynamic work environment, flexible working hours, and opportunities for growth and development. If you are a highly motivated and customer-focused individual looking to make a difference in the tech industry, please consider applying for this exciting opportunity.



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