IT Technical Support

3 weeks ago


Dubai, United Arab Emirates Splash Software LLC Full time

**Overview**:
Join our team as a Technical Support and play a vital role in assisting our clients with their technical needs. In this position, you will provide expert troubleshooting, resolve technical issues, and ensure our customers experience seamless support. We’re looking for someone with strong technical knowledge, excellent communication skills, and a commitment to customer satisfaction. If you’re ready to make a difference and support clients in navigating technical challenges, this is the role for you.

**Key Responsibilities**:

- Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
- Accompany clients through the service integration process, offering guidance and assistance.
- Monitor service status post-integration and address any client queries or issues.
- Efficiently manage support tickets using our ticketing system.
- Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
- Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.

**Qualifications**:

- Proven experience in supporting B2B/B2C clients in a software service environment.
- Strong expertise in using ticketing systems for issue tracking and resolution.
- Solid understanding and experience in software support for businesses.
- Proficiency in Microsoft Office tools.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team and adapt to rotating shifts.

**Required Skills & Qualifications**:

- Language Proficiency: Fluent in English, both written and verbal.
- Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
- Background: Prior experience as a developer or in a related technical role.
- Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
- Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

**About the Role**:

- Location: Dubai, Business Bay, Binary Tower
- Working Time: Monday to Saturday 10:00 am to 7:00 pm, Sundays off

Pay: From AED 3000.00 per month

Pay: From AED3,000.00 per month

Application Question(s):

- Do you have experience/ knowledge in HTTP API/Socket connection?

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- English Fleuntly (required)



  • Dubai, Dubai, United Arab Emirates Software & Support Media GmbH Full time

    At Software & Support Media GmbH, we are dedicated to addressing global challenges with technical support expertise. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Job OverviewThis role...


  • Dubai, Dubai, United Arab Emirates Onix IT Solutions LLC Full time

    Job Description:At Onix IT Solutions LLC, we are seeking a skilled Technical Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications.The ideal candidate...


  • Dubai, Dubai, United Arab Emirates Technical Resources Full time

    About the Role:We are seeking a talented Technical Support Professional to join our team. The successful candidate will have 5-8 years' experience in a similar position with a Mechanical bachelor's degree or Diploma. Strong knowledge in diagnosing and repairing Generators, Forklifts, and hydraulic units is essential. Proficiency in CAT and Cummins diagnostic...


  • Dubai, Dubai, United Arab Emirates Al Haktur IT Solutions Full time

    We are Al Haktur IT Solutions, a pioneering IT service provider in Dubai. Our goal is to deliver unparalleled IT support and expertise to our clients. As an IT Support Engineer, you will play a critical role in ensuring seamless IT operations across our organization.Responsibilities:Offer technical support to internal staff and clients for hardware,...


  • Dubai, Dubai, United Arab Emirates Onix IT Solutions LLC Full time

    We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications.Responsibilities:End-User...

  • IT Technical Support

    2 weeks ago


    Dubai, United Arab Emirates TNC IT Solutions Full time

    **Responsibilities** - Act as the initial point of contact for all computer and system related concerns from clients or other employees - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Properly escalate unresolved issues to appropriate internal...

  • IT Technical Support

    3 weeks ago


    Dubai, United Arab Emirates K Four Technical Services LLC Full time

    **IT Technician Job Description Template** IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them. **IT Technician Responsibilities**: - Installing...


  • Dubai, Dubai, United Arab Emirates Jamal Mohammad abdulla technical services llc Full time

    We are looking for a highly skilled Technical Support Specialist to join our team at Jamal Mohammad abdulla technical services llc.The ideal candidate will have a strong understanding of operating systems, web services and API.They will be able to troubleshoot complex software issues and provide excellent customer support.Main Responsibilities:Troubleshoot...


  • Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    About the RoleWe're seeking a highly skilled Senior Service Desk Engineer to join our team and provide technical support to our clients across various industries. As a member of our team, you'll be responsible for troubleshooting, resolving, and escalating technical issues related to hardware, software, VDI, networks, and peripherals.Key...


  • Dubai, Dubai, United Arab Emirates Software & Support Media GmbH Full time

    As a Technical Support Specialist at Software & Support Media GmbH, you will be responsible for providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.Key ResponsibilitiesSome of your key responsibilities include:Ensuring compliance...


  • Dubai, United Arab Emirates IT Connections Full time

    **Requirements**: - Receiving/attending inquiries from the customers. - Communicating with the customers for the up-to-date status of their repair. - Delegating technical responsibility to technicians, ensuring all duties are achieved within the TAT. - Coordinate with couriers/drivers in regards to collecting or dispatching serviced items. - Working with...


  • Dubai, United Arab Emirates Resolution IT Full time

    Resolution IT are a global managed services provider supporting a range of clients across many industries including financial services, professional services and much more. We are seeking are seeking an experienced IT professional to join the team as **Technical Services Manager** in our Dubai team. This is an exciting role which combines leadership, client...

  • IT Support

    6 days ago


    Dubai, United Arab Emirates Noir7 IT Services Full time

    We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. To ensure success as an IT support...

  • IT Support

    2 weeks ago


    Dubai, United Arab Emirates Makver-GSM IT Full time

    We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. **IT Support Specialist...


  • Dubai, United Arab Emirates Techsoft & Digital IT Group Full time

    **Responsibilities** - keep computer systems running smoothly and ensure users get the maximum benefit from them - monitor and maintain computer systems and networks - talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues - troubleshoot system and network problems, diagnosing and...

  • Technical Support

    7 days ago


    Dubai, United Arab Emirates Combuzz HR Solutions Full time

    Our client a leading multinational corporation based in Dubai, specializing in IT and customer support services. They pride ourselves on our innovative approach to technology and our commitment to excellence in customer service. To further enhance our service quality and operational efficiency, we are looking for a highly motivated and skilled Bilingual...


  • Dubai, Dubai, United Arab Emirates Gs IT Full time

    Gs IT is seeking a Technical Account Specialist to join our team in Dubai. As a Technical Account Specialist, you will be responsible for building and maintaining relationships with clients to understand their business needs and provide ongoing support to onboarded clients.Key RequirementsYou must have excellent communication skills to effectively...

  • IT Support

    4 days ago


    Dubai, United Arab Emirates Onetech IT Solutions Full time

    **Job Summary**: **Key Responsibilities**: - Provide technical support and resolve IT-related issues, including hardware, software, network, and peripheral equipment. - Perform installation, configuration, and maintenance of IT equipment, including computers, printers, and networking devices at client premises. - Carry out structured cabling work, including...


  • Dubai, United Arab Emirates IT Connections Full time

    **Customer Support Administrator** The Customer Service will report to the Technical Manager and will provide administrative support to the Services team / organization, manage office functions including: Job Order coordination, managing the Repair collection/dispatching,, database management, daily office operations, coordination of commercial matters,...

  • IT Technical Support

    2 weeks ago


    Dubai, United Arab Emirates Anamtech Full time

    Job Role: IT Technical Support We are looking for Technical Support Professionals having 5-7 years of experience in IT Infrastructure, Linux, Storage, Cloud Services, Hyper V, and VM ware. Technical Support - Job - Require IT Technical Support Person with minimum of 5-10 years’ experience working with System Integrator or any other IT company. - Person...