Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Splash Software in Dubai. As a key member of our support team, you will play a vital role in delivering exceptional technical support to our clients.
About the Role:
- Provide expert technical support to B2B/B2C clients via phone, email, and chat platforms.
- Accompany clients through the service integration process, offering guidance and assistance to ensure seamless onboarding.
- Monitor service status post-integration and address any client queries or issues promptly.
- Efficiently manage support tickets using our ticketing system, ensuring timely resolution and high-quality service delivery.
- Utilize Microsoft Office tools proficiently to document, report, and resolve technical issues effectively.
- Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.
Qualifications:
- Proven experience in supporting B2B/B2C clients in a software service environment.
- Strong expertise in using ticketing systems for issue tracking and resolution.
- Solid understanding and experience in software support for businesses.
- Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Excellent problem-solving and communication skills, with the ability to explain complex technical topics in an understandable manner.
- Ability to work effectively in a team and adapt to rotating shifts.
Salary and Benefits:
The estimated salary for this role is AED 10,000 - AED 15,000 per month, depending on experience. Our comprehensive benefits package includes health insurance, life insurance, annual leave, and professional development opportunities.
About the Company:
Splash Software is a leading provider of software solutions for businesses in the Middle East. We pride ourselves on delivering exceptional customer support and fostering a collaborative work environment.
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