Customer Support Specialist
15 hours ago
Splash Software is seeking a highly skilled Technical Support professional to join our team in Dubai, Business Bay, Binary Tower.
Job SummaryWe are looking for an experienced technical support specialist who can provide expert troubleshooting, resolve technical issues, and ensure our customers experience seamless support. The ideal candidate will have strong technical knowledge, excellent communication skills, and a commitment to customer satisfaction.
Key Responsibilities:- Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
- Accompany clients through the service integration process, offering guidance and assistance.
- Monitor service status post-integration and address any client queries or issues.
- Efficiently manage support tickets using our ticketing system.
- Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
- Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.
- Proven experience in supporting B2B/B2C clients in a software service environment.
- Strong expertise in using ticketing systems for issue tracking and resolution.
- Solid understanding and experience in software support for businesses.
- Proficiency in Microsoft Office tools.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team and adapt to rotating shifts.
- An estimated salary of AED 8,500 - 12,000 per month, depending on experience.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a leading software company in Dubai.
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