Customer Relationship Manager

1 week ago


Dubai, United Arab Emirates Seekers Consultancy Full time

**Responsibility**
- Maintain effective relationships with internal and external stakeholders for the purpose of ensuring the smooth functioning of the department.
- Must be a team player & provide a strategic outlook to the team.
- Align with company’s goal & should come up with strategic initiatives to achieve the given target.
- Manage the CRM system & team on a day-to-day basis to ensure accurate logging of all opportunities / leads provided by the concerned stakeholders.
- Strategical & Technical campaign planning.
- Conduct timely research on competitors & latest trends on CRM & Marketing activities.
- Liaising with CEO & COO positions and other internal stakeholders to deliver business objectives.
- Ability to make recommendations and suggestions to improve existing campaigns and always strive for continuous improvement.
- Operating broadcast tool on a day-to-day basis e.g. Making selections, setting up campaigns, reporting etc.
- Nurture the businesses customers throughout their lifecycle from initial acquisition through to purchase with attention to detail and pure focus on the customer journey.
- Maintain & nurture good relationship with external partners, agencies for tie ups & promotions.

**Technical**
- Deliver CRM strategy with a view of retaining existing customers, improving customer experience, increasing repeat visitation and growing qualified databases, across target markets.
- Must have technical experience in CRM strategies, CRM systems & should be the bridge between business & technical team.
- Ensure that all data on the CRM system remains protected; perform ongoing security checks.
- Ensure compliance to data security and data privacy measures.
- Create and manage pipelines for different sources of lead capturing and carry out activities to optimize these leads.
- Segment and manage customer data for regions and set up appropriate funnels and campaigns within CRM software that deliver results for the business.
- Set up and manage automation for channels, notifications, tasks etc and establish workflows for data capture, always ensuring data integrity.
- Delivery of all CRM activities for the business to meet agreed KPIs - including direct mail, SMS marketing, mobile messaging etc in line with marketing calendars for the platform.

**Skills**
- Masters or bachelor’s degree in business administration/ marketing.
- At least 5 years of experience with CRM or Marketing automation tools.
- Must have knowledge of Salesforce or similar tools.
- Knowledge of Digital ads on Google, Facebook & other eco systems.
- Knowledge of A/B testing to optimize and improve channels and campaigns.
- Must have excellent knowledge of Ms. Excel & other MS office tools.
- Excellent presentation and communication skills.
- Self-starter, requiring mínimal supervision - ability to “take a project and run with it” is key.
- Self-discipline to manage time and priorities.
- Ability to communicate with all levels inside and outside the organization.

**Salary**: From AED15,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- CRM: 5 years (required)
- Split Testing: 3 years (required)

License/Certification:

- Salesforce (required)



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