Customer Relationship Manager

4 months ago


Dubai, United Arab Emirates GS Solutions Group of Inc. Full time

**Key Responsibilities**:
**Relationship Management**:

- Develop and nurture long-term relationships with key clients and stakeholders.
- Act as the primary point of contact for client inquiries and issues.

**Customer Insights**:

- Gather and analyze customer feedback to identify trends and areas for improvement.
- Utilize data to develop strategies that enhance customer experience and retention.

**Collaboration**:

- Work closely with sales, marketing, and product teams to align strategies and ensure customer needs are met.
- Facilitate communication between clients and internal teams for seamless service delivery.

**Account Management**:

- Monitor client accounts and provide proactive support to ensure satisfaction and resolve any issues.
- Develop and execute account plans that drive value for both clients and the company.

**Performance Tracking**:

- Track and report on key performance metrics related to customer satisfaction and engagement.
- Implement best practices to improve service quality and operational efficiency.

**Qualifications**:

- Strong interpersonal and communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month



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