Customer Relationship Officer
4 months ago
Dance Infinity Performing Arts seeks a customer relationship officer to join our expanding team.
The Customer Relationship Officer is responsible for coordinating and administrating the entire customer lifecycle. The role will focus on providing an exceptional customer service experience for families by creating positive engagement and facilitating organic growth across programs and services. The Customer Relationship Officer will be solution-focused in their thinking and approach to business operations. They will be responsible for enrolling, billing, invoicing, administering databases, and keeping records of our services and programs. The incumbent will be an excellent communicator (written and verbal) and demonstrate time management, administration, and interpersonal skills.
**ROLE PURPOSE**: The Customer Relationship Officer is responsible for promoting and selling the dance classes at Dance Infinity Performing Arts to potential students, responding to inquiries from potential students on various programs, and identifying the appropriate programs to meet these goals.
**ROLE and RESPONSIBILITIES**:
- Developing and sustaining solid relationships with current and prospective students and company stakeholders.
- Ensure customer data is recorded accurately and promptly in all appropriate systems.
- Support the development of the student journey by identifying and reporting on issues and trends.
- Cross-selling our dance products
- Inbound outbound sales
**ESSENTIAL SKILLS and EXPERIENCE**:
- **College Degree in Customer Relationship Service
- 2 to 3 years experience in the customer relationship industry
- Able to communicate effectively and with empathy by phone and in writing.
- Experience working in a customer-facing environment.
- Commitment to providing a first-class service to students.
- Experience working positively and effectively with others.
- Able to receive and process information quickly and accurately under time pressure.
- Well-developed skills in organizing self (tasks, priorities, and time)
- The ability to work in a fast-paced environment.
- Excellent analytical, problem-solving, and management skills.
- Exceptional negotiation and decision-making skills.
- Detail-oriented
Pay: AED6,000.00 - AED8,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Relationship: 2 years (required)
**Language**:
- English, Arabic or French (required)
Application Deadline: 10/09/2024
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