Customer Relationship Manager

5 months ago

Dubai, United Arab Emirates Zurich Insurance Group Full time

Customer Relationship Manager

**Job Summary**

Zurich Workplace Solution is the region's leading end-of-service benefits provider operating in the Dubai International Financial Centre (DIFC) and is responsible for managing the DEWS (Defined End of Service Benefits) scheme. The DEWS scheme is a mandatory savings plan that provides end-of-service benefits to employees in compliance with the DIFC Employment Law. We are seeking a highly skilled and experienced Customer Relationship Manager to join our team.

As the Customer Relationship Manager for the DEWS End of Service Benefits Scheme, you will be responsible for providing comprehensive support to our clients and ensuring their satisfaction with our services. You will work closely with other departments within the organization to deliver exceptional customer service. Your primary goal will be to build and maintain strong relationships with clients, ensuring their needs are met while adhering to the DEWS scheme guidelines.

**Job Accountabilities**

As Customer Relationship Manager, your main responsibilities will involve:

- Establishes and broadens excellent relationships with clients and internal teams.
- Proactively manages key stakeholder relationships ensuring the timely and accurate delivery of agreed outputs.
- Takes a proactive approach to client issue resolution, escalating where necessary and seeing through to resolution.
- Interpretation of data and identification of significant information for wider teams.
- Proactively review scheme activity and support stakeholders in the engagement of existing members and where appropriate promote tools to target new joiners, up selling and cross selling business.
- Gather and understand client intelligence and identify commercial opportunities where appropriate.
- Support the delivery of client/ scheme Ml and promote on-line activity with scheme administrators and members.
- To act as the clients' primary point of contact and to co-ordinate client responses, liaising with other team members and departments as appropriate.
- Maintaining up-to-date records of client contact and activity, communicating updates with others as appropriate.
- Understands and describes regulations to clients in a factual manner.
- Building and promoting the Zurich brand and 'narrative' around employees benefit solutions.
- Be a contributor to developing propositions and pricing in the employee benefit solutions space catering to evolving nature of the workforce and target markets (incl. digital distribution channels).
- Engage with strategic customers at multiple levels of the management structure; develop natural relationships with senior managers through relevant discussion and track and help guide executives involved.
- Identify areas of strength and weakness in customer organizations, and evaluate potential relationship returns.
- Develop joint value propositions with customers I partners.
- To undertake member presentations as appropriate & to respond to written and verbal enquiries received from members.
- Determine which emerging issues (internal and external) are relevant to Zurich's current and future needs and ensure strategies, programs, processes incorporate these.

**Job Qualifications**

To be successful in this role, you will need:

- Bachelor's degree (or equivalent) in Finance or Business Administration and 5 or more years of experience in a related field.
- Experience in the financial services industry in a similar role within a customer service environment.
- Familiarity with customer needs and those of their advisers.
- An ability to understand, interpret and translate customer requirements into deliverables.
- Proficiency in Arabic language (both written and verbal) is preferred, as it will enable effective communication with Arabic-speaking clients and stakeholders.
- Good understanding of employee benefits in the region and an awareness of current pension issues.
- Good understanding of the compliance requirements affecting dealings with Intermediaries, Trustees, Companies, and members
- Strong reputation for delivery against sales and expense targets
- Relationship management skills at all levels both externally and within the organization.
- Excellent communication, influence, and motivation skills.
- Excellent organization and prioritization skills
- Excellent knowledge of office packages such as Word, PowerPoint, and Excel

**Why Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): AE - Dubai
- Remote working: Hybrid
- Schedule: Full Time
- Recruiter name: Leigh Jeremy Jaye Santander
- Closing date:
Job ID 113375

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