Assistant Front Office Manager
7 months ago
**General Information**:
- Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Rooms - Front Office- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION:
- Responsible for the management of all aspects of the Front Office functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.- RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- a. All hotel features/services, hours of operation.- b. All room types, numbers, layout, decor, appointments and location.- c. All room rates, special packages and promotions.- d. Daily house counts and expected arrivals/departures/ VIP’s.- e. Room availability status for any given day.- f. Scheduled in-house group activities, locations and times.- Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
- Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
- Ensure that staff report to work as scheduled. Document any late or absent employees.
- Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
- Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
- All other duties as required.
**About Us**:
- Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.
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