Night Manager

3 days ago

Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

Summary

Main Duties and Responsibilities:
Operational:

- Block the morning arrivals and communicate them to Room Service for the amenities
- Check today’s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.
- Check the following reports before roll over and ensure all room rates are charged correctly: Complimentary report, Fixed rate report, upgrade report, Rate variance report, Night Manager check report, PM folios in-house, package report for the Kitchen outlet.
- Ensure all rooms are charged correctly as per single and double occupancy.
- Print the Credit Card batch reports and forward them to Accounts.
- Check out and check in all POS folios before rollover.
- Remove amenities from No-Show rooms before rollover.
- Double-check on all remaining arrivals before rollover and charge No Shows accordingly as per the hotels procedure.
- Perform the rollover in the PMS.
- Create and distribute the relevant reports after rollover: Exco reports, Night Clerk report, Other reports for other departments as required
- To conduct daily pre-shift briefings to staff on rooms occupancy, arrival and departures, functions / event and special attention that is needed.
- Continually strive to maintain maximum guest satisfaction
- To assist the Front Office Manager in maximizing room sales and yield.
- To open and close the hotel inventory whenever it is deemed necessary and avoid booking out guests and through this managing overbooking levels during the night.
- To handle guest reservations and issue amenity orders for VIP guests.
- To ensure that all wake up calls are completed punctually and with courtesy.
- To ensure that all VIP’s in-house names are displayed on the board in the Operator room.
- To report all relevant emergencies to the Executive Management as required, e.g. Fire, Bomb threat, etc..
- To inspect the hotels main entrance, main lobby, guest elevators, restaurants, guest floors and report the findings in the logbook.
- To check and follow up on the working order of the public areas, guest elevators, guest floors, etc
- To liaise with the Bell Desk for updating the lobby signboard.
- To liaise with and assist other departments as may be required from time to time to ensure a smooth operation in all places during the night.
- To strictly adhere to the established operating expenses and that all costs are controlled.
- To assist the Front Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Abu Dhabi Standards of Performance.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
- To assign responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically.
- To implement a flexible scheduling based on business patterns.
- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the department is adequately equipped.
- To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
- To liaise with housekeeping and other related department on daily operation.
- To have a thorough understanding and knowledge of all Rooms related services.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To establish a rapport with guests maintaining good customer relationships.
- To ensure that the cashiering procedures are strictly adhered to.
- To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.
- To monitor a clean, orderly and business like working environment, ensuring mínimal background noise and conversation.
- To train the subordinates on the correct procedure of handling calls and message handling.
- To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.
- To ensure that all Luggage & Faxes are delivered within 10 minutes of arrival and follow up accordingly.
- To act as the communication coordinator between all departments in the hotel.
- To ensure that all arrival rooms are blocked and clean.
- To ensure that all guests are checked in and checked out as per Hyatt Internationals Policy and Procedures.
- To handle guest complaints in accordance with the hotel policy and liaise with the Front Office Manager for any guest complaints and problems next day morning.
- To perform spot-checks on Registration Cards and check all room rates before the rollover.

**Qualifications**:

- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills.
- Previous front office su

  • Night Manager

    1 month ago

    Abu Dhabi, United Arab Emirates Habaa w mntoor Full time

    Scope of role: The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. The Night Manager assists in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance...

  • Night Manager

    3 weeks ago

    abu dhabi, United Arab Emirates Habaa W Mntoor Full time

    Scope of role: The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. The Night Manager assists in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance...

  • Night Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates HR WORLD Full time

    RESPONSIBILITIES: Manage and monitor activities of all employees in the Front Office departmentmaking sure they adhere to the standards of excellence and to the guidelines setin the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure...

  • Night Manager

    3 weeks ago

    abu dhabi, United Arab Emirates Novotel Hotels Full time

    Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common...

  • Night Manager

    2 weeks ago

    Abu Dhabi, United Arab Emirates Bab Al Nojoum Full time

    You will be responsible for the overnight management of the hotel. Duties of this role include completing the resort's daily banking and ensuring that all departments are compliant with company policy and procedures as well as maintaining the safety and security of guests overnight. We can offer you the ability to grow and develop a rewarding career within...

  • Night Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates HYATT HOTEL Full time

    Roles & Responsibilities1;">Main Duties and Responsibilities:Operational:Block the morning arrivals and communicate them to Room Service for the amenitiesCheck today s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.Check the following reports before roll over and ensure all...

  • Night Supervisor Reception

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Night Auditor

    4 days ago

    Abu Dhabi, United Arab Emirates Rixos Premium Saadiyat Island Full time

    **Night Auditor** An exciting opportunity has arisen for a **Night Auditor** to join Rixos Premium Saadiyat Island. **What’s in it for you***: - Employee benefit card offering discounted rates in Accor worldwide. - Learning programs through our Academies. - Opportunity to develop your talent and grow within your property and across the world! - Ability...

  • Night Manager

    2 weeks ago

    Abu Dhabi, United Arab Emirates Radisson Blu Hotel & Resort, Abu Dhabi Full time

    **Scope and General Purpose of Job**: Manage the smooth and effective operation of the Hotel at night to ensure profitability through proper coordination, organization, implementation and control. Liaise and coordinate with all departments of the hotel to ensure total guest satisfaction in accordance with Radisson standards. Represent the management in...

  • Night Auditor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Rixos Premium Saadiyat Island Full time

    Night AuditorAn exciting opportunity has arisen for a Night Auditor to join Rixos Premium Saadiyat Island.What's in it for you: Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through...

  • Barista/waiter

    3 weeks ago

    Abu Dhabi, United Arab Emirates EXCHANGE NIGHT CLUB Full time

    Khana Khazana Restaurant Le Meridian Hotel, Tourist club Area Abu Dhabi Experience - 4 to 8 Years Barista cum Waiter also need Bar Waitress Barista/Waiter or waitress **Responsibilities**: - Greet customers as they enter - Give customers drink menus and answer their questions regarding ingredients - Take orders while paying attention to details (e.g....

  • Night Club Manager

    3 weeks ago

    abu dhabi, United Arab Emirates SFC LLC Full time

    Looking for an Arabic speaking smart gentleman with pleasant personality and minimum 5 years of experience in a night club or bar.Arabic - Fluent / ExcellentEnglish - Very Good Own a CarAnyHave Driving LicenseAny Job SkillsMust be an expert in handling difficult situations, Should have sound knowledge on beverages and food.About The Company We are a leading...

  • night manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Park Hyatt Full time

    Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Main Duties and Responsibilities:Operational:§ Block the morning arrivals and communicate them to Room Service for the amenities§ Check today's pick up and...

  • night manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Park Hyatt Full time

    Job Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsMain Duties and Responsibilities:Operational:§ Block the morning arrivals and communicate them to Room Service for the amenities§ Check today's pick up and...

  • Night Club Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SFC LLC Full time

    Looking for an Arabic speaking smart gentleman with pleasant personality and minimum 5 years of experience in a night club or bar. Arabic - Fluent / Excellent English - Very Good Own a CarAnyHave Driving LicenseAny Job Skills Must be an expert in handling difficult situations, Should have sound knowledge on beverages and food. About The Company We are a...

  • Night Manager

    2 months ago

    Abu Dhabi, United Arab Emirates HYATT HOTEL Full time

    Roles & Responsibilities1;">Main Duties and Responsibilities:Operational:Block the morning arrivals and communicate them to Room Service for the amenitiesCheck today s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.Check the following reports before roll over and ensure all...

  • Night Manager

    4 weeks ago

    Abu Dhabi, United Arab Emirates HYATT HOTEL Full time

    Roles & Responsibilities1;">Main Duties and Responsibilities:Operational:Block the morning arrivals and communicate them to Room Service for the amenitiesCheck today s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.Check the following reports before roll over and ensure all...

  • Night Supervisor Reception

    3 weeks ago

    abu dhabi, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Night Auditor

    2 months ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    Night Auditor - Hilton Abu Dhabi Yas Island A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. **What will I be doing?** As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring...

  • Night Auditor

    2 months ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. **What will I be doing?** As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor...