Front Office Team Leader

7 months ago

Abu Dhabi, United Arab Emirates RIXOS Full time

**Company Description**
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
- Review and update the Logbook.
- Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
- Report regularly on happening to Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager.
- Maintain associate relations.
- Resolve complaints.
- Handle the disputes.
- Ensure the services are up to the required standard.
- Smooth check in / check out procedures.
- Hotel tour as per list.
- Check hotel situation, occupancy, functions, groups and VIPs.
- Co operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities

Main Duties and Responsibilities:

- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to Guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned.
- Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- File daily reception report and documents systematically.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

General / Miscellaneous
- Co ordination and information with the Front Office, Housekeeping, F&B and especially with Duty/Night Manager and Front Office Manager regarding VIPs.
- To effectively handle all guest complaints concerning the Front Office in co ordination with Duty Manager, Night Manager, Assistant Front Office Manager and Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co ordinate proper actions with other departments if necessary.
- He / she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his / her field of responsibility.
- Other duties as assigned.

**Qualifications**
University Degree in Hotel Management, and/or Minimum 2 years in a similar role.
**Additional Information**
- ** Competitive Salary and Compensation**:

- Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
- ** Training and Development Opportunities**:

- Acc

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