Customer Success Manager

2 weeks ago


Abu Dhabi, United Arab Emirates Momos Full time

**About us**

Momos is a rapidly growing company headquartered in Singapore and San Diego. Our mission is to help food and beverage, retail, and other multi-location businesses drive their entire customer lifecycle, all powered by AI.

At Momos, our core principle is putting our customers at the forefront of everything we do. Since day one, we have embedded valuable feedback and input from our partners into our company culture and product. This collaborative approach has been instrumental in creating a solution that truly meets the needs of our customers. Today, we are proud to be trusted by over 5,000 businesses globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

**Role Overview**:
We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

**Key Responsibilities**:
Client Interaction:

- Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

- Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
- Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

- Conduct thorough investigations and troubleshooting to resolve client issues promptly.
- Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

- Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
- Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

- Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
- Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

- Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
- Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

**Requirements**:

- 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
- Fluent communication in English and Arabic.
- Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
- Proactive mindset, eager to learn, and committed to continuous professional development.
- Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
- Ability to work independently and remotely, managing multiple tasks and priorities with ease.
- Familiarity with CRM software and other relevant tools.
- Passionate about working with customers and dedicated to exceeding their goals.

**Benefits**
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and a flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance

**Cultural Values**
- Mission-driven and fast-paced, entrepreneurial environment.
- A collaborative and flat company culture.
- Comprehensive private health insurance.
- Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel).
- Cross-cultural team bonding/networking.
- Love Food? Join our Team

**Equal Opportunity**

Momos is an equal-opportunity workplace where we embrace diversity and different cultures. We started as an international company and know that building an organization with different experiences, thoughts, and opinions allows our team to grow and excel.



  • Abu Dhabi, United Arab Emirates G42 Full time

    Overview: As a Manager - Customer Success, you will play a critical role in driving client satisfaction and ensuring the successful delivery and adoption of Inception's AI solutions. This role emphasizes client management, solution delivery, and continuous engagement with our partners to enhance their experience and maximize the value of our products. You...


  • Abu Dhabi, United Arab Emirates Pros. Full time

    PROS , Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision, and consistency. Our customers, who are leaders in their markets, benefit from decades of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Trans Skills Group Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Trans Skills Group. As a Customer Success Manager, you will be responsible for building and maintaining strong, long-lasting relationships with our valued clients in the cryptocurrency industry.Key Responsibilities:Develop a deep understanding of our products and the...


  • Abu Dhabi, United Arab Emirates Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • Abu Dhabi, United Arab Emirates Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • Abu Dhabi, United Arab Emirates Microsoft Full time

    **For Emirati nationals only** With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers...


  • Abu Dhabi, United Arab Emirates Group 42 Full time

    Overview: **AIQ** is a new joint venture company between ADNOC and Group 42, which focuses on developing artificial intelligence technologies in the United Arab Emirates. **AIQ** embodies an innovative and entrepreneurial spirit that embraces challenges to push boundaries and seeks to welcome professionals to its team that share the desire to make...


  • Abu Dhabi, United Arab Emirates Payoneer Full time

    **A universe of opportunities. Open to you.** Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global...


  • Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full time

    Actively engaging in new businessdevelopment opportunities by cold calling, prospecting andgenerating new leads.Coordinate with thetariffs and pricing section to request price adjustments based onmarket price elasticity to ensure continuedpatronage.Provide performance appraisal forsales staff and recommend the firing or promotions as the case maybe.Summarize...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time

    Key Responsibilities:Customer Support: Provide timely and effective support to customers, ensuring their specific needs are met and their satisfaction is achieved.Liaison Role: Act as a liaison between clients and the Abu Dhabi Global Market (ADGM) ecosystem, ensuring clear and timely communication.Upselling and Retention: Support customers in upselling...


  • Abu Dhabi, United Arab Emirates SAP Full time

    **We help the world run better** ***: **Key Responsibilities**: **1. Customer Success**: - Be the trusted advisor to our customers, ensuring their success with the SAP Fieldglass solution. - Engage with customer's External Workforce Program stakeholders, understanding their objectives, and guiding them towards achieving success with Fieldglass. - Develop,...


  • Abu Dhabi, United Arab Emirates AWS EMEA SARL (Abu Dhabi Branch) Full time

    5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...


  • Abu Dhabi, United Arab Emirates Talent Pal Full time

    5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...


  • Abu Dhabi, United Arab Emirates PST.AG Full time

    **As a Regulation Manager for the Customs Tariffs department you will**: - Monitor, research and understand on a daily basis international Customs Tariffs and duty rates that impact PST.AG clients' ability to do business internationally - Maintain and utilize current regulatory expertise to ensure that the PST.AG database of Customs Tariffs is up to date...


  • Abu Dhabi, United Arab Emirates HARMONY MEDICAL GROUP Full time

    **Customer Service Manager** We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The customer service manager main responsibility is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention...


  • Abu Dhabi, United Arab Emirates Harmony Medical Group Full time

    We are looking for a dynamic **Customer Service Manager **to lead our customer service team and ensure the highest levels of customer satisfaction. In this role, you will be responsible for developing strategies to enhance customer service quality, overseeing the team’s performance, and implementing best practices. Your leadership will be crucial in...


  • Abu Dhabi, United Arab Emirates Talent Pal Full time

    5 years of experience leadinglargescale technical or engineering programs with a proven recordof thought leadership business case development realizing customerbenefits and successful program completion4years of experience in a customerfacing role engaging with customerexecutives technologists and/or partners to solve business problemswith advanced...


  • Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Develops and promotes high standard of customer care service and increases staff awareness to exceed patient’s expectations. - Implements customer service activities that contribute to exceeding patients expectations. - Handles and resolves patient complaints and rewards for patient compliments. - Develops, maintains and monitors Customer Compliment and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ALDAR Full time

    About the RoleAt ALDAR, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a fantastic opportunity to work with a dynamic team and contribute to the success of our organization.Key...


  • Abu Dhabi, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Customer Service Manager** We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The customer service manager main responsibility is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention...