Sales Support Associate

2 weeks ago


Dubai, United Arab Emirates AABTools Full time

AABTools is seeking for young, dynamic Sales Support team members who have a good understanding on customer service fundamentals. This is a great opportunity to play a key role in an exciting, dynamic, rapidly growing organization. If you feel like you can deliver on the following, then we would love to talk to you.
Job Responsibilities:

- Assisting customer with their inquiries and following up with customers about their order status.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Coordinating to ensure that deliveries are dispatched in the agreed timeline
- Preparing and submitting Invoices in a timely manner for orders that have been processed and delivery to avoid payment delays
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- Reporting any unusual activity to your supervisors.
- Recording sales trends and liaising with account managers to develop sales strategies.

**Requirements**:

- A high school diploma or equivalent.
- A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
- Experience in administration and high-volume office work may be advantageous.
- Strong analytical, organizational, and time management skills.
- Excellent team working, motivational, interpersonal, communication, and customer service skills.
- The ability to multitask and quickly switch your focus.
- Computer literacy, Competent at MS Excel, and typing skills.
- An understanding of sales principles and customer service practices.

**Job Types**: Full-time, Permanent



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