Customer Success Associate
6 months ago
**Job Summary**:
We are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Success Associate at our Edtech firm. As a Customer Success Associate, you will play a pivotal role in ensuring our students and parents have a seamless and successful experience with our educational products and services. Your primary focus will be on building strong relationships with our clients, understanding their needs, and providing proactive support to maximize their satisfaction and engagement with our platform.
**Responsibilities**:
- Customer Support: Serve as the primary point of contact for students and parents, responding to inquiries, resolving issues, and providing guidance on the effective use of our platform.
- Onboarding: Assist in the onboarding process for new users, ensuring a smooth transition and guiding them through initial setup and product training.
- Customer Engagement: Proactively engage with students to understand their goals and challenges, offering personalized solutions to enhance their experience and achieve their educational objectives.
- Relationship Building: Cultivate strong relationships with clients, understanding their individual needs and advocating for their requirements within the organization.
- Product Knowledge: Develop a deep understanding of our products and services, staying up-to-date with new features, updates, and improvements.
- Customer Success Metrics: Monitor client success metrics, such as product adoption, usage patterns, and customer feedback, and take necessary actions to drive customer satisfaction and retention.
- Troubleshooting: Troubleshoot technical issues and collaborate with the technical support team to ensure timely resolution, escalating complex problems when necessary.
- User Training: Conduct virtual training sessions and webinars for customers to enhance their proficiency in utilizing the Edtech platform to its full potential.
- Feedback Collection: Gather customer feedback and insights to provide valuable inputs to the product development team, helping to improve the platform based on user needs.
- Client Success Documentation: Maintain accurate records of students attendance,interactions, feedback, and support cases in our CRM system.
**Requirements**:
- Bachelor's degree in Education, Business, Communications, or a related field.
- Proven experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management.
- Passion for education and a strong belief in the power of technology to enhance learning experiences.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Empathy and patience in dealing with customer concerns and a commitment to providing top-notch service.
- Strong organizational and time management skills to handle multiple customer interactions efficiently.
- Technologically adept, with the ability to quickly learn new software and tools.
- Collaborative team player with the capacity to work independently when needed.
**Salary**: AED4,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
-
Customer Success Associate
6 months ago
Dubai, United Arab Emirates Frontline Performance Group Full timeIn the role of the Customer Success Assistant you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for supporting the...
-
Customer Success Associate
4 months ago
Dubai, United Arab Emirates Frontline Performance Group Full time**RESPONSIBILITY** In the role of the Customer Success Assistant you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for...
-
Customer Success Associate
6 months ago
Dubai, United Arab Emirates CXG Full timeWe are growing! We are currently looking to hire an** Emirati National Customer Success Associate** for our office in Dubai. This role requires an enthusiastic quick learner with interest in retail / luxury and customer experience. Key drivers of success are acute organizational skills and a problem-solving mindset. **_ We are open to consider fresh...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Clarivate Full timeWe are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success Associate
6 months ago
Dubai, United Arab Emirates Frontline Performance Group Full time**WHO WE ARE** Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gauge. **WHO YOU ARE** You have experience in B2B customer...
-
Associate - Customer Success
6 months ago
Dubai, United Arab Emirates Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Associate - Customer Success (Uae National)
6 months ago
Dubai, United Arab Emirates Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Customer Success Associate
6 months ago
Dubai, United Arab Emirates Frontline Performance Group Full time**WHO WE ARE** Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gauge. **WHO YOU ARE** You have experience in B2B customer...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Dynamic Yield Full time**About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...
-
Head of Customer Success
6 months ago
Dubai, United Arab Emirates Nathan & Nathan Human Resources Full timeOur client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region. **Responsibilities**: - ** Team Management**:Lead and manage the Customer Success team, ensuring their...
-
Customer Success Manager
5 months ago
Dubai, United Arab Emirates Palo Alto Networks Full time**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates MongoDB Full time**The role**: We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates NetApp Full time**If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...
-
Customer Success Manager
4 months ago
Dubai, United Arab Emirates Polaris Technology Full time**About Us**: Polaris Technology LLC is a leading provider of cutting-edge ERP software solutions, specializing in the Food & Beverage (F&B) industry. Our innovative software is designed to optimize operations and enhance the profitability of our clients. We are dedicated to delivering outstanding service and ensuring the success of our clients through...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates LogRhythm, Inc. Full timeAs part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates IFS Full timeCompany Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates GlobalData PLC Full time**Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates Aulysius Full timeAbout The Role - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution in...
-
Customer Success Manager
2 weeks ago
Dubai, United Arab Emirates Aulysius Full time**About The Role** - Build close long-term client relationships to understand their needs and ensure their success with monday. - Keep clients engaged and consistently using your monday. - Serve as the main point of contact and liaison between clients and the rest of the monday team. - Empower customers to connect their goals and challenges with the solution...
-
Customer Success Manager
6 months ago
Dubai, United Arab Emirates ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...