Customer Success Associate
7 months ago
**Job Summary**:
We are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Success Associate at our Edtech firm. As a Customer Success Associate, you will play a pivotal role in ensuring our students and parents have a seamless and successful experience with our educational products and services. Your primary focus will be on building strong relationships with our clients, understanding their needs, and providing proactive support to maximize their satisfaction and engagement with our platform.
**Responsibilities**:
- Customer Support: Serve as the primary point of contact for students and parents, responding to inquiries, resolving issues, and providing guidance on the effective use of our platform.
- Onboarding: Assist in the onboarding process for new users, ensuring a smooth transition and guiding them through initial setup and product training.
- Customer Engagement: Proactively engage with students to understand their goals and challenges, offering personalized solutions to enhance their experience and achieve their educational objectives.
- Relationship Building: Cultivate strong relationships with clients, understanding their individual needs and advocating for their requirements within the organization.
- Product Knowledge: Develop a deep understanding of our products and services, staying up-to-date with new features, updates, and improvements.
- Customer Success Metrics: Monitor client success metrics, such as product adoption, usage patterns, and customer feedback, and take necessary actions to drive customer satisfaction and retention.
- Troubleshooting: Troubleshoot technical issues and collaborate with the technical support team to ensure timely resolution, escalating complex problems when necessary.
- User Training: Conduct virtual training sessions and webinars for customers to enhance their proficiency in utilizing the Edtech platform to its full potential.
- Feedback Collection: Gather customer feedback and insights to provide valuable inputs to the product development team, helping to improve the platform based on user needs.
- Client Success Documentation: Maintain accurate records of students attendance,interactions, feedback, and support cases in our CRM system.
**Requirements**:
- Bachelor's degree in Education, Business, Communications, or a related field.
- Proven experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management.
- Passion for education and a strong belief in the power of technology to enhance learning experiences.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Empathy and patience in dealing with customer concerns and a commitment to providing top-notch service.
- Strong organizational and time management skills to handle multiple customer interactions efficiently.
- Technologically adept, with the ability to quickly learn new software and tools.
- Collaborative team player with the capacity to work independently when needed.
**Salary**: AED4,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
-
Customer Support
2 weeks ago
Dubai, United Arab Emirates Allurion Full timeWe are looking for a smart and enthusiastic **Customer Support and Success Associate **to work with our Allurion Virtual Care Suite end users on product questions, technical support inquiries, and building ongoing relationships. **As a Customer Support and Success Associate, your responsibilities will include**: - Becoming an expert with Allurion’s...
-
Associate - Customer Success
2 weeks ago
Dubai, United Arab Emirates Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Associate - Customer Success
2 weeks ago
Dubai, United Arab Emirates Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Customer Success Manager
23 hours ago
Dubai, United Arab Emirates Nathan & Nathan Full timeNathan & Nathan is looking for a talented and driven Client Success Manager. We are a leading HR Outsourcing firm headquartered in Dubai UAE and licensed by the Ministry of Labour and Human Resources, Servicing 1000+ Clients. **Responsibilities**: - Establish clear retention goals and process milestones for clients and employees to work toward. -...
-
Customer Success Associate
7 months ago
Dubai, United Arab Emirates CXG Full timeWe are growing! We are currently looking to hire an** Emirati National Customer Success Associate** for our office in Dubai. This role requires an enthusiastic quick learner with interest in retail / luxury and customer experience. Key drivers of success are acute organizational skills and a problem-solving mindset. **_ We are open to consider fresh...
-
Customer Success Associate
2 weeks ago
Dubai, United Arab Emirates CXG Full timeWe are growing! We are currently looking to hire a **Customer Success Associate** for our office in Dubai where you will be based. This role requires an enthusiastic quick learner with interest in retail / luxury and customer experience. Key drivers of success are acute organizational skills and a problem-solving mindset. **What you will be doing**: You will...
-
Customer Success Manager
7 months ago
Dubai, United Arab Emirates Clarivate Full timeWe are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success
1 week ago
Dubai, United Arab Emirates Kinetic Full timeA leading Medical Devices company is actively recruiting a **Customer Success** to be based in **Dubai**, **UAE.** **Key aspects of the role include**: - Responsible for account management - Maintaining and building relationships with customers - Onboarding new customers - Maximizing customer satisfaction and success - Establishing customer service...
-
Customer Success Associate
6 days ago
Dubai, United Arab Emirates Frontline Performance Group Full timeNotes: - The role is based in Dubai and is 80% virtual and 20% in person **WHO WE ARE** Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary...
-
Sales Associate
2 weeks ago
Dubai, United Arab Emirates Success Sparrow Consultancy Full time**Job Title**: Sales Associate / Asst. Manager / Manager **Reports to**: Sales Head or Executive Director **Key Role & Responsibilities**: 1. Should identify potential clients and generate new business leads by researching and targeting potential clients, setting up calls, attending networking events, and building relationships with industry contacts and...
-
Client Success Associate- 0203
4 days ago
Dubai, United Arab Emirates Bionic Talent Full time**About the client**: Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Client Success Associate who has the right people skills to fulfil this role successfully. **About the role**: **Experience in healthcare marketing is a plus.** **What you'll be doing**: -...
-
Associate - Customer Success (Uae National)
7 months ago
Dubai, United Arab Emirates Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Customer Success Lead
6 days ago
Dubai, United Arab Emirates Snapchat Full timeSnap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app...
-
Customer Success Manager
2 days ago
Dubai, United Arab Emirates Elsevier Full timeCustomer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...
-
Customer Success Executive
6 days ago
Dubai, United Arab Emirates Informa Intelligence Full timeCompany Description Informa Intelligence, part of the FTSE 100 Informa Group, provides data, intelligence and insight to clients globally. Informa Intelligence has 2500 staff in 60 locations across the globe with significant coverage in the USA and a large central London UK office. We have over 100 product lines spanning five key industry verticals: Pharma,...
-
Customer Success Manager
4 days ago
Dubai, United Arab Emirates EasyGenerator Full timeFull-time **Company Description**: With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a...
-
Head of Customer Success
7 months ago
Dubai, United Arab Emirates Nathan & Nathan Human Resources Full timeOur client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region. **Responsibilities**: - ** Team Management**:Lead and manage the Customer Success team, ensuring their...
-
Head of Customer Success
6 days ago
Dubai, United Arab Emirates McGraw Hill LLC. Full timeOverview: **The job you have been looking for!** The work we do at McGraw Hill is work that matters. We are collectively designing content that will build the future of education. Play your part and come and join us as our new **Head of Customer Success** and experience a sense of fulfilment that will inspire you to even greater heights. **How can you...
-
Customer Success Manager
6 days ago
Dubai, United Arab Emirates Kinetic Full timeA leading Medical Devices company is actively recruiting a **Customer Success** **Manager** to be based in **Dubai**, **UAE.** **Key aspects of the role include**: - Responsible for account management - Maintaining and building relationships with customers - Onboarding new customers - Maximizing customer satisfaction and success - Establishing customer...
-
Head of Customer Success
7 days ago
Dubai, United Arab Emirates Kaddra UK Ltd Full time**ABOUT THIS ROLE** As Kaddra’s Head of Customer Success based in UAE you are Kaddra’s product specialist across the suite of offerings. You are responsible for managing the Customer Success team for Asia, UK and France including the KPIs and targets of the Customer Success team. In addition, you are responsible for supporting the sales team and...