E-commerce and Customer Care Operator

5 days ago


Dubai, United Arab Emirates Electronic Business Technologies Full time

**E-Commerce and Customer Care Operator (Remote Freelance Work)**

A French Company and one of the leaders in e-commerce business in Europe is looking for a skilled and professional E-Commerce and Customer Care Operator. We work with a big number of well-known market places in Europe, including Amazon Europe, Cdiscount (France), Worten (Portugal and Spain), Eprice (Italy) and many others. With the main logistics platform in France we are expanding and continuously enlarging our presence in other countries.

*Upper-intermediate or Advanced level of English (both written and spoken).
- Knowledge of French will be an advantage but not mandatory.
- Excellent client-orientation and strong analytical skills.
- At least 2 years of experience in E-Commerce, Logistics or Customer Care role.
- Ability to deal with a large number of tasks at a time, stress-resistance.
- Excellent communication skills, initiative and ability to learn.
- Experience in working in an international company and cooperating with foreigners will be a plus.

**Responsibilities**:

- Provide assistance to the customers and respond to their inquiries, tracking the orders, liaising with suppliers and transportation companies.
- Working with customers' feedbacks, complaints and rejections.
- Working with CRM and analyzing orders.
- Analyzing and updating product data bases (mainly electronics and FMCG goods).
- Cooperating with purchase department and assisting in purchasing products.
**We offer**:

- Remote freelance work with flexible work schedule (not less than 30 hours per week, possible to work on weekend).
- Competitive salary based on the results of interview.
- Trainings and support from a friendly international team.
- Interesting and challenging work with growth opportunities in a foreign company operating in one of the most prospective industries.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

**Salary**: AED3,000.00 - AED4,000.00 per month

**Language**:

- French (preferred)



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