E-commerce Lead

2 weeks ago


Dubai, United Arab Emirates SJS INTERNATIONAL Full time

Driving the sales performance of all the e-commerce platforms and ensure the growth of e-commerce business.
- Proposing, managing and executing promotional campaigns for e-commerce platforms.
- Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.
- Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.
- Working closely with demand planning team of the cross e-commerce and in-house e-commerce team to ensure smooth execution of the operations.
- Providing analysis and reporting on metrics such as weekly/monthly sales of the e-commerce accounts.
- Measure order fulfilment and customer satisfaction performance.
- Monitoring and analyzing website traffic.
- Implementing of digital marketing campaigns.
- Inventory management.
- Optimize the complete order life cycle.
- Manage complaints & reverse pickup orders.
- Ensuring availability of complete product assortment on ecommerce sites with key visuals and descriptions.
- Contract negotiations with delivery partners on agreed timelines.
- Drive operational excellence across nationwide warehouses to maintain aligned OTIF levels.

Education: Bachelor's

Experience: 8 - 10 Years

Gender: Male/Female

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)


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