E-commerce Manager

5 months ago


Dubai, United Arab Emirates HISENSE MIDDLE EAST FZE Full time

Develop and execute the Hisense E-commerce strategy for revenue growth and user acquisition across various E-commerce platforms.
- Create and implement E-Commerce annual business, marketing, and sales plans, both for 3rd party as well as internal E-Commerce platform.
- Lead the E-commerce plan, and daily operations to ensure the delivery of high standards of customer service and maximize sales in line with company objectives and targets. Coordination with different department like Logistics, service, customer service, IT etc.
- Manage and responsible for the annual E-Commerce P&L, budget, and financial performance by overseeing detailed reports, across sales revenue, profit generation, traffic acquisition, site management and order fulfillment.
- Define product & range selection through deep dive analysis of competition performance, competition online activities, target models, price point, consumer behavior to sales, to facilitate and create plan of action to become competitive and achieve higher E-commerce all-around performance.
- Management ownership of end to end operation cycle of the E-Commerce stores (internal & external) to enhance customers satisfaction including stock availability, site performance, speed, and quality of service.
- Build strong relationship with our existing E-Commerce partner to enhance Hisense business growth. Work with site merchandising and marketing teams to optimize the customer journey and conversion rates.
- Generate and implement best-practice processes for the online store touchpoints, including reporting and reconciliation across operations with warehouse, store operations and customer service teams.
- Coordinate with HQ E-commerce teams related to operations and guidelines. Generate reports on relevant KPIs, brand, category, product performance and online trends, and escalate major issues to relevant stakeholders.
- Drive actionable consumer insights (through web analytics and competitive landscape bench-marking) to improve traffic acquisition, user experience and platform capabilities.

**Requirements;**
- University Degree in Business, IT, Science or related field.
- Minimum 5 years experience as an Ecommerce Manager with in Electronics industry.
- Track record of growth (revenue, and user acquisition) for a consumer electronics brand.
- Arabic Speaking would be a huge advantage.
- Good Knowledge in in-house E-Commerce website development, management and operations.
- High attention to detail and ability to manage multiple priorities simultaneously

Pay: AED12,000.00 - AED15,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- E-Commerce UAE: 5 years (required)



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