E-commerce Operations Executive
3 months ago
As the E-commerce Operations Executive, you will play a pivotal role in managing and optimizing various aspects of our e-commerce operations to ensure efficiency, scalability, and customer satisfaction. You will work closely with cross-functional teams to streamline processes, implement best practices, and drive continuous improvement initiatives.
**Key Responsibilities**:
- **Order Management**: Oversee the end-to-end order management process, including order processing, fulfillment, and shipment tracking, to ensure accurate and timely order fulfillment.
- **Inventory Management**: Manage inventory levels, SKU rationalization, and replenishment strategies to optimize inventory turnover, minimize stockouts, and maximize sales opportunities.
- **Website Management**: Collaborate with the IT team and web developers to maintain and optimize the company's e-commerce website, including product listings, pricing, promotions, and user experience enhancements.
- **Logistics and Fulfillment**: Coordinate with logistics partners and fulfillment centers to optimize shipping methods, reduce shipping costs, and improve delivery times while ensuring a positive post-purchase experience for customers.
- **Customer Service Support**: Work closely with the customer service team to address customer inquiries, resolve issues related to order fulfillment, shipping, and returns, and maintain a high level of customer satisfaction.
- **Data Analysis and Reporting**: Analyze e-commerce metrics and performance data to identify trends, opportunities, and areas for improvement. Generate regular reports and insights to support decision-making and drive operational excellence.
- **Cross-Functional Collaboration**: Collaborate with marketing, sales, finance, and product teams to align e-commerce operations with overall business objectives and support strategic initiatives.
- **Quality Assurance**: Implement quality control measures to ensure product accuracy, quality, and compliance with company standards and regulatory requirements.
- **Project Management**: Lead e-commerce projects and initiatives, such as platform migrations, system integrations, and process automation, from planning to execution, ensuring successful implementation and adoption.
- **Continuous Improvement**: Drive continuous improvement initiatives to enhance operational efficiency, scalability, and customer experience. Proactively identify opportunities for process optimization, automation, and innovation.
**Qualifications**:
- Strong organizational and documentational skills.
- Knowledge of warehouse operations, logistics, and inventory management.
- Proficiency in using warehouse management systems and related software.
- Strong communication skills, both verbal and written.
- Customer service oriented and problem-solving abilities.
- Attention to detail and a commitment to maintaining accurate inventory records.
- Previous experience in warehouse management will be considered an advantage.
- Proven experience in e-commerce operations, preferably in a fast-paced e-commerce environment.
- Strong knowledge in calculating the CBM and Volumetric weight.
Location: UAE - Dubai
**Job Type**: FULLTIME
Application Question(s):
- Can you describe your experience with eCommerce platforms? Which platforms have you worked with, and what was your role in managing them?
**Experience**:
- E-commerce: 3 years (preferred)
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