E-commerce Supervisor

3 months ago


Dubai, United Arab Emirates Artisan Bakers Full time

**E-COMMERCE SUPERVISOR**

**Job Summary**:
**Key Responsibilities**:

- E-commerce Operations Management:

- Supervise and manage daily operations of the e-commerce platform, ensuring timely order processing and fulfillment.
- Coordinate with warehouse and logistics teams to ensure accurate and prompt shipment of orders.
- Monitor inventory levels and work with the procurement team to manage stock replenishment.
- Team Leadership:

- Lead and motivate the e-commerce team, providing guidance and support to achieve departmental goals.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Develop and implement training programs to enhance team skills and knowledge.
- Customer Service:

- Oversee customer service activities, ensuring timely and effective resolution of customer inquiries and complaints.
- Develop and maintain customer service policies and procedures to enhance customer satisfaction.
- Website Management:

- Ensure the website is up-to-date with accurate product information, pricing, and promotions.
- Collaborate with the marketing team to implement SEO, online marketing strategies and campaigns.
- Monitor website performance and user experience, identifying and addressing any issues.
- Sales and Performance Analysis:

- Analyze sales data and website metrics to identify trends and opportunities for improvement.
- Prepare regular reports on e-commerce performance, including sales, traffic, and conversion rates.
- Implement strategies to drive online sales and increase conversion rates.
- Coordination and Communication:

- Work closely with other departments, including marketing, IT, and finance, to ensure seamless e-commerce operations.
- Communicate effectively with vendors and suppliers to negotiate terms and resolve any issues.
- Compliance and Security:

- Ensure compliance with e-commerce regulations and industry standards.
- Monitor and maintain website security, protecting customer data and preventing fraud.

Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in e-commerce operations, preferably in a supervisory role.
- Strong understanding of e-commerce platforms, order management systems, and online marketing.
- Excellent leadership and team management skills.
- Exceptional customer service skills with a focus on customer satisfaction.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Proficiency in Microsoft Office and e-commerce tools.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.

Pay: AED5,000.00 - AED8,000.00 per month


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