Customer Support Manager
4 days ago
You will communicate with our users, advise them on our service and help them with the issues. The main goal is to build a friendly consumer brand and maintain a good relationship with users.
**Your key responsibilities include**:
- Helping users with technical issues, communicating with our IT team in urgent cases
- Handling incoming escalations and refund requests
- Building friendly relationships with customers and collecting feedback
- You have experience as a customer support specialist (at least 1 yesr), preferably within a similar environment
- It is important for you not only to answer questions, but to be a real happiness manager who, even in a small letter, will make the client fall in love with you and our product
- You are polite, easy-going and sociable, responsive and don’t like conflicts
- You are patient and can show how it works, even if this is the third time in a row :)
- You have a good memory and you will quickly grasp how everything works
**Why you’ll love it here**:
- Your daily duties will have a meaningful impact on well-being of people
- You’ll be surrounded by the most friendly, supportive colleagues you can imagine
- As we grow, so will you Lifemost fast-paced, challenging environment offers you great opportunities for professional development
- You’ll always be kept informed and your opinion would be at the core of our strategy
- Our weekly all-hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one
**Salary**: Up to AED5,000.00 per month
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