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Customer Service Assistant

3 months ago

Dubai, United Arab Emirates Fiqraa Full time

March 11, 2024
- Posted by: admin
- Categories:
**Responsibilities**:

- Greet customers with a warm and welcoming demeanor as they enter the store.
- Assist customers with inquiries, product information, and locating items within the store.
- Process transactions accurately and efficiently at the checkout counter, handling cash, credit, and debit card payments.
- Resolve customer complaints and concerns in a professional and timely manner, escalating issues to management when necessary.
- Answer phone calls and respond to customer inquiries and requests over the phone.
- Maintain cleanliness and organization at the checkout area and throughout the store, including stocking shelves and organizing displays.
- Follow company policies and procedures, including safety protocols and cash handling procedures.
- Collaborate with team members and supervisors to ensure smooth store operations and excellent customer service.
- Assist in other areas of the store as needed, including restocking inventory, assisting with deliveries, and performing general cleaning tasks.

**Requirements**:

- High school diploma or equivalent.
- Previous experience in customer service or retail.
- Strong communication and interpersonal skills, with a friendly and helpful attitude.
- Basic math skills and ability to handle cash transactions accurately.

**Job Type**:Full Time**Job Location**:Dubai