Customer Service Assistant

3 months ago


Dubai, United Arab Emirates Moellhausen ME Full time

**Customer Service Assistant**
Moellhausen ME - Dubai

We are currently seeking a Customer Service Assistant who will be will be based in our office at Jafza One and will support the activities of our Sales Executives as well as the day-to-day work of Dubai Customer Service Team.

**Responsibilities**:

- Data Entry - Input of prospects, projects, samples, quotations, proforma and orders.
- Data Management - Ensure regular and detailed databases follow-up and updates.
- Follow-up - Ensure the smooth and timely processing of all the requests, projects, samples & orders of the company.
- Coordination - Actively initiate, follow and coordinate the different projects between all parties (Sales, Production, R&D, Marketing, Logistic, Finance...).
- Sales Support - Assist the preparation and during meetings with clients.
- Logistic - Prepares samples expeditions, along with documentations correspondence reports and technical datasheets or marketing documentation for client visits or meetings.
- This list is not comprehensive and may be modified or extended according to the market demands_

**Skills and abilities**:

- Perfect English practice (spoken & written) - Arabic or/and French speakers highly appreciated
- Rigorous and meticulous attention to detail
- Efficient Multitasking & Priorization
- Integrity and Professionalism
- Practical organizational capacities
- Ability to manage deadlines and deliverables
- Enthousiast team player
- Communication and interpersonal skills
- Adaptable and positive to rapid challenges and changes
- Proactive in sharing suggestions and ideas that can benefit the growth and efficiency of the team

**Required Experience**
- 5 years minimum experience in B-to-B Customer Relations
- 3 years minimum experience in UAE
- Excellent proficiency in Microsoft office (Outlook, Excel, Word, PowerPoint, etc.)
- Microsoft Navision and CRM knowledge are real assets

**Job Location**

Moellhausen - Dubai, Jebel Ali office

**Position Type**

Full-time dedication to our company

**Industry**

Chemicals

**Experience**:

- B-to-B Customer Relations: 5 years (required)

**Location**:

- Dubai (required)

Application Deadline: 30/09/2024



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