Senior Customer Service Assistant

4 months ago


Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
  • Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
  • Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
  • Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
  • Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude all the times for serving each customer in order to create an unforgettable customer experience.
  • Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA. This includes all complaints received - in-person/online/digital/call centre. Escalate necessary customer complaints to the Customer Service team leader/Supervisor or relevant stakeholders for resolution.


  • Dubai, Dubai, United Arab Emirates Customer Labs Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team at Customer Labs as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in a fast-paced kiosk environment.Key Responsibilities:Client Welcome and Engagement: Warmly greet...

  • Customer Service

    3 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge ofthe AMBU operating assets (shopping centre’s) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction...


  • Dubai, United Arab Emirates Dubai Pet food (The Pet Shop Megastore) Full time

    **Job Brief** We are looking for a result-driven Senior Customer Service Executive who is responsible to answer customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and...


  • Dubai, United Arab Emirates Dubai Autodrome Full time

    1. **Welcome Customers**: Greet and provide necessary information to visitors. 2. **Handle Inquiries**: Attend to telephone calls regarding karting inquiries. 3. **Handle Transactions**: Collect cash and issue tickets, receipts, or membership cards as required. 4. **Administrative Support**: Assist in administrative tasks for events and day-to-day...


  • Dubai, United Arab Emirates TASCoutsourcing Full time

    Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Referring problematic issues that they cannot solve to management - Resolving customer complaints and issuing refunds as needed - Maintaining an accurate Customer Relationship Management (CRM) database by...


  • Dubai, United Arab Emirates Moellhausen ME Full time

    **Customer Service Assistant** Moellhausen ME - Dubai We are currently seeking a Customer Service Assistant who will be will be based in our office at Jafza One and will support the activities of our Sales Executives as well as the day-to-day work of Dubai Customer Service Team. **Responsibilities**: - Data Entry - Input of prospects, projects, samples,...


  • Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for clients. - Maintaining an accurate record of all operation activities - Responding to client inquiries in a timely and professional manner. - Ensuring that the end objective in mind is...


  • Dubai, Dubai, United Arab Emirates DP World Dubai Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team at DP World Dubai. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries in a timely and...


  • Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time

    Job Title: Senior Customer Service Officer- Accounts ServicesAbu Dhabi Islamic Bank PJSC is seeking a highly skilled and experienced Senior Customer Service Officer- Accounts Services to join our team.Job Summary:The Senior Customer Service Officer- Accounts Services will be responsible for ensuring centralized services for customer onboarding and account...

  • Sales Executive

    4 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...


  • Dubai, United Arab Emirates Renovo Technical Service LLC Full time

    **Job Types**: Full-time, Contract Contract length: 24 months Pay: AED3,000.00 - AED4,500.00 per month Application Question(s): - How many years of experience do you have in Dubai, UAE? **Experience**: - Customer service: 4 years (required)


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, United Arab Emirates ONEROAD Auto Service Center Full time

    * Generating leads for business purpose - Logging into calls - Data analysis - Reporting on deals closed - Analyzing losts sales - Problem incurred incase of certain issues - Troubleshooting - Connect to service or sales team to solve the issue Qualification **1.** **Must be fluent and proficient in English** **2.** **Speaking in Arabic is...

  • Customer Service

    3 months ago


    Dubai, United Arab Emirates MANEL FASHION Full time

    As a member of our customer service team, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. Your friendly demeanor, strong communication skills, and ability to problem-solve will be essential in delivering exceptional service and maintaining customer...


  • Dubai, Dubai, United Arab Emirates Tampa Gardens Senior Living Full time

    About the RoleThe Senior Sales Channel Executive will assist and work closely with the Sales Channel Manager across all channels to maximize revenue opportunities for the group's luxury properties in South East Asia. The main responsibilities will include, nurturing existing leads, establishing business partnerships, networking, coordinating and attending...


  • Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full time

    As an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...


  • Dubai, United Arab Emirates Deluxe Holiday Homes Full time

    **Deluxe Holiday Homes** is seeking a highly motivated and experienced **Customer Service Supervisor** to join our Customer Care department. As a Customer Service Supervisor, you will play a crucial role in ensuring our guests have an exceptional experience throughout their stay. You shall be supervising a team of 15+ customer service...