Front Office Executive

2 weeks ago

Sharjah, United Arab Emirates NMC Healthcare Full time

Responsible to ensure the satisfaction and comfort of the customer. work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.
- Responsible to ensure the satisfaction and comfort of the customer. work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.**Roles and Responsibilities
- Whenever a patient or visitor enters the clinic, greet and welcome them.- Register patients in accordance with the clinic's rules and procedures.- Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.- Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)- To ensure the highest performance from all front office workers, coach, mentor, and train them.- Responds to patients’ needs and assists them in completing their transactions at the different departments.- Listen to compliments and criticisms from patients about the clinic's services and address them.- Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.- Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.- Conducts patient satisfaction surveys.- Monitor patients and visitors and ensure their satisfaction.- Assist patients in filling out any required paperwork, including insurance documents.- Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.- Monitor the activities leading up to, during, and following a camp.- Work with the center manager to identify possible communities, organizations, and other venues for the development of business.- Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.- Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.- Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.- Responsible for translating communication between patients/ visitors and staff for easy comprehension.- Read and comprehend Arabic materials, and when necessary, translate.- Ensure liaison with local and federal authorities to ensure the support when administration team is needed.- Ensure excellent patient care and assistance to satisfy patients.- Assure that patient consultation waiting periods are kept to a mínimal.- Ensure that records and papers are appropriately stored and maintained.- Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)- Obtain & review patient feedback.- Safeguard patient privacy and confidentiality.

High School or Bachelor degree.

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