Front Office Executive

3 weeks ago

Sharjah, United Arab Emirates NMC Healthcare Full time

Responsible for serving patients at the front desk by greeting, welcoming and directing them appropriately. Work strictly within the scope of reception.
- Greet and welcome patients as soon as a patient/or a visitor arrive at the clinic.
- Answer incoming calls within the first three rings and respond appropriately to the customer’s queries.
- Assist patients in scheduling appointments with the requested doctor. In case, if the requested doctor is not available at your centre ensure to help the patient schedule an appointment by coordinating with the centre where the doctor is available.
- Register patients according to clinic policies & protocols.
- If visitor, guide them accordingly to the Admin Manager.
- Assist patients to complete all necessary forms and documentation including medical insurance forms.
- Provide OPD token & guide them to proper department.
- Provide proper information to patient queries, inform them if any delay and about clinic guidelines if required.
- Recognize, document, and alert the Centre Manager of trends in customer calls.
- Identify and escalate issues if any to the Centre Manager.
- Document all call information according to standard operating procedures.
- Complete call logs and reports.
- Promotion of Service: You will be instructed by your Manager to call all our patients from the database and promote the said promotion service available at your centre.
- Ensure reception area is tidy and presentable with all necessary stationery and materials (e.g : pens, forms, brochures, doctor’s duty schedule plan etc).
- Order front office supplies and keep inventory of stock.
- Safeguard patient privacy and confidentiality.
- Perform other clerical receptionist duties such as filing, photocopying, faxing or as assigned by your supervisor.
- Marketing: Tele-marketing should be done as and when required.
- Bachelor or related
- Work requires a minimum of one year of administrative in customer focused Environment experience
- Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and Patient focused; service oriented; patient & understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
- Reliable, punctual, dependable, and responsive
- Excellent command of oral and written English. Arabic language desirable but not essential.

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