Front Office Coordinator
4 weeks ago
As a Front Office Executive at Talent Pal, you will be responsible for ensuring the satisfaction and comfort of our customers. You will work in a fast-paced environment and demonstrate exceptional multitasking abilities to facilitate and coordinate communication between patients, family members, and clinic staff.
Key Responsibilities:- Greet and welcome patients and visitors, and register them in accordance with the clinic's rules and procedures.
- Control both incoming and outgoing calls, and help clients by transferring calls, responding to inquiries, and providing information.
- Ensure the reception area is tidy and presentable, with all necessary materials, such as pens, forms, and brochures.
- Coach, mentor, and train front office workers to ensure the highest performance.
- Respond to patients' needs and assist them in completing their transactions at different departments.
- Listen to compliments and criticisms from patients about the clinic's services and address them.
- Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
- Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.
- Conduct patient satisfaction surveys and monitor patients and visitors to ensure their satisfaction.
- Assist patients in filling out any required paperwork, including insurance documents.
- Contact potential existing or new Emirati customers through phone to inform them about the product or service offered at the clinic.
- Monitor the activities leading up to, during, and following a camp.
- Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
- Arrange a medical camp in conjunction with a municipal authority, government, communities, etc.
- Create and implement a variety of marketing plans for our business to help us draw in new customers and existing ones.
- Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.
- Responsible for translating communication between patients/visitors and staff for easy comprehension.
- Read and comprehend Arabic materials and when necessary, translate.
- Ensure liaison with local and federal authorities to ensure support when the administration team is needed.
- Ensure excellent patient care and assistance to satisfy patients.
- Assure that patient consultation waiting periods are kept to a minimal.
- Ensure that records and papers are appropriately stored and maintained.
- Verify the insurance claim form.
- Obtain and review patient feedback.
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