Front Office Supervisor

3 weeks ago

Sharjah, United Arab Emirates Golden Sands Hotel & Residences Sharjah Full time

**Skills Required**:

- Must have previous supervisory level experience.
- Must have excellent leadership skills.
- Must be highly organized and results oriented.
- Must be able to work under pressure in as fast
- paced changing environment.
- Must to be able to handle stressful situations in a calm and professional manner.
- Must have strong interpersonal skills: ability to get along with diverse nationalities and personalities.
- Must possess strong communication and listening skills.
- Must have a solid knowledge of PMS Opera,
- Must be able to effectively lead teams of associates
- Must have a Solid knowledge of Microsoft office
- Must Have a Basic accounting skills
- Must be an energetic personality.
- Must be willing to work a variety of day/night and weekend shifts.
- Must have strong organizational skills.
- Must be able to work in team environment.
- Must have excellent interpersonal people and coaching skills.
- Must meet grooming standards.
- Must have excellent communication skills, both verbal and written.Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing by providing accurate and timely information and services.

As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure all guests’ invoices are accurate, billing instructions are verified; all necessary supporting bills and vouchers are attached for direct settlements.

Reporting Structure:

- Duty Manager
- Front Office Manager
- Director Of Rooms

Directly in Charge of:

- Senior Receptionist
- Receptionist
- Front Desk Agent
- Senior Bellboy
- Bellboy

**Duties & Responsibilities**:

- Ensures the smooth running of the operations on a day to day basis and in a proactive manner
- Organizes, directs, and monitors daily activities of front desk agents.
- Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, and expedites workflow.
- Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.
- Assists with training, motivating, and rewarding front desk agents.
- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
- Reviews the daily room availability and informs all appropriate staff.
- Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
- Ensures all necessary reports and forms are completed daily.
- Carry out correct cashing up and adjustment of errors.
- Daily checks on the credit limit list in agreement with the manager.
- Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest complaints, passing on a documenting such complaints.
- Know the emergency equipment, how to use it and what to do in cases of emergency.
- Inform the housekeeper with regard to special requests, early and late departures, change of room and other information important for the department.
- Accept reservations and enter these into the system.
- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front desk agents with resolution of guest problems/complaints as needed.
- Monitors and maintains front desk area.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
- Be familiar with the daily activates in the hotel.
- Performs other duties as assigned by manager
- Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
- Follow up with Housekeeping any unresolved room discrepancies
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and or

  • Front Office Supervisor

    1 week ago

    Sharjah, United Arab Emirates Sharjah Golf & Shooting Club Full time

    We are looking for Front Office Supervisor with at least 2 years of experience as receptionist and has experience in cash handling. **Salary**: AED2,500.00 - AED3,000.00 per month

  • Supervisor-Front Office

    2 months ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    Supporting, training, andsupervising front office staff.Ensuring thatall customer-related tasks are handled accurately and on time toimprove guests' experience.Handlingcustomer complaints and specialrequests.Scheduling staff shifts and managingother HR-related tasks.Maintaining an orderlyappearance throughout the receptionarea.Monitoring stock and...

  • Front Office Night Supervisor

    4 weeks ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Front Office Night Supervisor Guest Experience Supervisor **Job Number** 24057193 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?**...

  • Supervisor - Back Office Accounts

    2 months ago

    Sharjah, United Arab Emirates Al Wahat Full time

    We are and Accounting and Internal Audit Services Company based in Sharjah, looking for a Supervisor for our back office operations. 1. Supervise back office operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. 2....

  • Guest Experience Supervisor

    4 weeks ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Guest Experience SupervisorFront Office Supervisor In charge of Night Shift **Job Number** 22213028 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located...

  • Front Office Night Supervisor

    2 months ago

    Sharjah, United Arab Emirates Hilton Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Maintaining an orderly appearance throughout the reception area.Monitoring stock and ordering office supplies, including stationery and information leaflets.Preparing monthly management reports...

  • Front Office Night Supervisor

    3 weeks ago

    Sharjah, United Arab Emirates Hilton Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Maintaining an orderly appearance throughout the reception area.Monitoring stock and ordering office supplies, including stationery and information leaflets.Preparing monthly management reports...

  • Front Office Night Supervisor

    2 months ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...

  • Front Office Night Supervisor

    3 weeks ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...

  • Front Office Night Supervisor

    2 months ago

    Sharjah, United Arab Emirates Hilton Full time

    Supporting, training, andsupervising front office staff.Ensuring thatall customer-related tasks are handled accurately and on time toimprove guests' experience.Maintainingan orderly appearance throughout the receptionarea.Monitoring stock and ordering officesupplies, including stationery and informationleaflets.Preparing monthly management reportson...

  • Front Office Night Supervisor

    3 weeks ago

    Sharjah, United Arab Emirates Hilton Full time

    Supporting, training, andsupervising front office staff.Ensuring thatall customer-related tasks are handled accurately and on time toimprove guests' experience.Maintainingan orderly appearance throughout the receptionarea.Monitoring stock and ordering officesupplies, including stationery and informationleaflets.Preparing monthly management reportson...

  • Front Office Night Supervisor

    2 months ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    Supporting, training, andsupervising front office staff.Ensuring thatall customer-related tasks are handled accurately and on time toimprove guests' experience.Handlingcustomer complaints and specialrequests.Scheduling staff shifts and managingother HR-related tasks.Maintaining an orderlyappearance throughout the receptionarea.Monitoring stock and...

  • Front Office Night Supervisor

    3 weeks ago

    Sharjah, United Arab Emirates Marriott International, Inc Full time

    Supporting, training, andsupervising front office staff.Ensuring thatall customer-related tasks are handled accurately and on time toimprove guests' experience.Handlingcustomer complaints and specialrequests.Scheduling staff shifts and managingother HR-related tasks.Maintaining an orderlyappearance throughout the receptionarea.Monitoring stock and...

  • Front Office Manager

    2 months ago

    Sharjah, United Arab Emirates CORNICHE HOTEL SHARJAH Full time

    Maintains master keycontrol. - Verifies that accurate room statusinformation is maintained and properly communicated. - Resolves guest problems quickly, efficiently, and courteously. - Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. - Reviews and completes credit limitreport. -...

  • Front Office Receptionist

    2 months ago

    Sharjah, United Arab Emirates Occidental Sharjah Grand Full time

    Front Office Agent / Receptionist**: - Russian Speaker** Occidental Sharjah Grand Al Khan St - Sharjah - United Arab Emirates An exciting opportunity has arisen for a Front Office Agent / Receptionist Russian Speaker to join Occidental Sharjah Grand. **Qualifications**: - Preferably Russian Speaking. The Front Office Agent - Receptionist represents...

  • Front Office Manager

    2 weeks ago

    Sharjah, United Arab Emirates Hotel Apartments Full time

    As a Front Office Manager you are responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organising, directing, implementing and control. You need to ensure ongoing liaising and coordinating with all departments of the hotel to ensure total guest...

  • Front Office Receptionist

    2 months ago

    Sharjah, United Arab Emirates Occidental Sharjah Grand Full time 450 - 490

    Front Office Agent / Receptionist - Russian Speaker  Occidental Sharjah GrandAl Khan St - Sharjah - United Arab EmiratesAn exciting opportunity has arisen for a Front Office Agent / Receptionist Russian Speaker to join Occidental Sharjah Grand.Qualifications:Candidates with at least 2-3 years of experience.  Preferably Russian Speaking.The Front Office...

  • Front Office Receptionist

    5 days ago

    Sharjah, Sharjah, United Arab Emirates Occidental Sharjah Grand Full time

    Front Office Agent / Receptionist**: Russian Speaker**Occidental Sharjah GrandAl Khan St - Sharjah - United Arab EmiratesAn exciting opportunity has arisen for a Front Office Agent / Receptionist Russian Speaker to join Occidental Sharjah Grand.Qualifications: Preferably Russian Speaking.The Front Office Agent - Receptionist represents the hotel to the guest...

  • Front Office Cashier

    5 days ago

    Sharjah, Sharjah, United Arab Emirates Synergy Project Management Full time

    Job Description :Front Office Cashier handles cash, traveller's cheque, credit cards and direct billing requests properly.Responsibilities :Operate front office posting softwareObtain the house bank and keep it balancedClarify customers question or concerns about the charges on their billsQualification :High school graduate or equivalentPrevious...

  • Front Office Manager

    5 days ago

    Sharjah, Sharjah, United Arab Emirates Hotel Apartments Full time

    As a Front Office Manager you are responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organising, directing, implementing and control.You need to ensure ongoing liaising and coordinating with all departments of the hotel to ensure total guest...