Front Office Supervisor

7 months ago

Sharjah, United Arab Emirates Golden Sands Hotel & Residences Sharjah Full time

**Skills Required**:

- Must have previous supervisory level experience.
- Must have excellent leadership skills.
- Must be highly organized and results oriented.
- Must be able to work under pressure in as fast
- paced changing environment.
- Must to be able to handle stressful situations in a calm and professional manner.
- Must have strong interpersonal skills: ability to get along with diverse nationalities and personalities.
- Must possess strong communication and listening skills.
- Must have a solid knowledge of PMS Opera,
- Must be able to effectively lead teams of associates
- Must have a Solid knowledge of Microsoft office
- Must Have a Basic accounting skills
- Must be an energetic personality.
- Must be willing to work a variety of day/night and weekend shifts.
- Must have strong organizational skills.
- Must be able to work in team environment.
- Must have excellent interpersonal people and coaching skills.
- Must meet grooming standards.
- Must have excellent communication skills, both verbal and written.Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing by providing accurate and timely information and services.

As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure all guests’ invoices are accurate, billing instructions are verified; all necessary supporting bills and vouchers are attached for direct settlements.

Reporting Structure:

- Duty Manager
- Front Office Manager
- Director Of Rooms

Directly in Charge of:

- Senior Receptionist
- Receptionist
- Front Desk Agent
- Senior Bellboy
- Bellboy

**Duties & Responsibilities**:

- Ensures the smooth running of the operations on a day to day basis and in a proactive manner
- Organizes, directs, and monitors daily activities of front desk agents.
- Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, and expedites workflow.
- Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.
- Assists with training, motivating, and rewarding front desk agents.
- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
- Reviews the daily room availability and informs all appropriate staff.
- Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
- Ensures all necessary reports and forms are completed daily.
- Carry out correct cashing up and adjustment of errors.
- Daily checks on the credit limit list in agreement with the manager.
- Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest complaints, passing on a documenting such complaints.
- Know the emergency equipment, how to use it and what to do in cases of emergency.
- Inform the housekeeper with regard to special requests, early and late departures, change of room and other information important for the department.
- Accept reservations and enter these into the system.
- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front desk agents with resolution of guest problems/complaints as needed.
- Monitors and maintains front desk area.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
- Be familiar with the daily activates in the hotel.
- Performs other duties as assigned by manager
- Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
- Follow up with Housekeeping any unresolved room discrepancies
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and or

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