Technical Sales and Operational Support

4 months ago

Dubai, United Arab Emirates McCoy Corp Full time

**Technical Sales / Operational Support**

**McCoy Global**

**THIS JOB IS FOR YOU**

**IF YOU** ACT LIKE AN OWNER AND OWN YOUR ACTIONS;
**IF YOU** EMBRACE CHALLENGE AND LEAD CHANGE;
**IF YOU** EVOLVE, ADAPT AND CELEBRATE SUCCESS;
**IF YOU** APPROACH ALL INTERACTIONS POSITIVELY, COURAGEOUSLY AND HONESTLY;
**IF YOU** HAVE YOUR TEAMS BACK;
**IF YOU** ARE THE BEST AT EVERYTHING YOU DO

**What We Need**:
Are you someone who is self-driven, enthusiastic, motivated to work in a fast-paced work environment, and looking for an opportunity to contribute to the growing success of an organization? If this sounds like you, then McCoy Global is looking for someone like you to be a part of the team

The **Technical Sales / Operational Support**, role will provide technical sales for the Eastern Hemisphere to ensure sales growth of new and current McCoy Global products and improve customer and product support activities while at the same time supporting the general daily operations of forecasting, reporting, chasing bad debt and monitoring market trends. This will be accomplished through establishing and maintaining effective relationships with, Customers, Operations, Product Line Managers, and Sales.

**What you’ll bring**:

- Diploma Mechanical Engineering or equivalent
- 5+ years of Industry experience.
- Broad Knowledge of tubular products and service.
- Good knowledge of McCoy products and services.
- Full understanding of the region business plans, customer requirements and market trends
- Experience of using MS packages including Word, Excel and PowerPoint.
- Good understanding of financial reporting
- Willing to travel onshore/offshore/international

**What you’ll do**:

- Product Sales.
- Customer Visits.
- Provide technical support for your customers, 24/7.
- Provide operations and maintenance training on McCoy Global Products.
- Conduct product field trials when and where required.
- Make recommendations for McCoy & Customer training needs across the product lines.
- Continually aid in the enhancement and updating of training, communications, and related educational tools for internal and external reference.
- Develop and maintain relationships with key customers.
- Identify sales and growth opportunities and assist in the development and execution of plans to ensure that customer opportunities/requirements are achieved and capitalized on
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop new accounts by identifying potential new customers for Sales, Rental or Service.
- Assist with customer requests or issues as needed and address customer concerns to ensure satisfaction.
- Respond to customer requests within target timeframe with solutions by working with internal departments.
- Provide activity reports to the General Manager.
- Understand and communicate customers’ strategies, competitors’ strategies, market drivers and outlook. and any trends in technology that could impact McCoy Global market position.
- Aid in the development and implementation of strategic and tactical plans to address market. opportunities and penetration of new customer segments.
- Attain and disseminate information regarding competitor intelligence.
- Capture and communicate industry and customer new product development opportunities and requests to ensure new products are fit for purpose.
- Provide input as needed to prepare business cases and statement of requirements for new product/system opportunities.
- Forecast booking numbers monthly.

**Who Are We?**

Over a century ago, blacksmith Henry McCoy established the Edmonton Auto Spring Works in Edmonton, Alberta, Canada. Back in 1914, the name McCoy meant a commitment to quality; and that, along with a desire to continually innovate, is what we stand for today.

**KEEPING AHEAD OF THE CURVE**

Always ahead of the curve, we’ve evolved from auto springs, axle manufacturing, trucking, and trailers, to hydraulic power tongs, advanced engineering for wellbore integrity, data acquisition for harsh environments, and cloud-based automated Smart technology solutions. Our evolution has been relentless - just the way we love it.

**LEADING CHANGE**

All along the way, we have aggressively embraced change to support our customers at every turn, anticipating their needs and delivering highly customized solutions. It is no surprise that our company today bears little resemblance to the blacksmith shop of 1914.

**AN UNWAVERING FOCUS**

Yet it is also no surprise that our spirit remains fundamentally unchanged: our focus on quality and customization ensures the products and services we provide live up to our promises, so you can live up to yours.

**When you work at McCoy, you work with**:

- A great teamwork environment that challenges your ability while having fun.
- A voice to help us continuously improve our processes and teams.
- A chance to help us deliver innovative solutions to our customers provide energy to the

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