Technical Support Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time
Job Title: Technical Support Engineer

About the Role:

We are seeking a highly skilled Technical Support Engineer to join our team at Talent Pal. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring they receive high-quality assistance with our electronic control modules.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop sessions.
  • Deliver training sessions on our products, covering technical functions, applications, and common faults.
  • Test and confirm reported issues from customers, following our procedures and guidelines for remedial action.
  • Prepare technical documentation, including product manuals and training instructions.
  • Assist in the development of new and existing product features.
  • Support internal teams, including production engineering, sales, and marketing.

Requirements:

  • General knowledge of generator applications and systems.
  • Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
  • Ability to operate under own initiative and possess strong teamwork skills.

What We Offer:

As a Technical Support Engineer at Talent Pal, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company.

How to Apply:

If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please submit your application to us.



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