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Customer Account Manager

1 month ago

Dubai, United Arab Emirates BGL Dubai Dubai, Full time

**Job Summary**

BASEC part of the Kiwa family since April 2023, is an internationally recognised independent testing and certification body, dedicated to ensuring the safety and conformity of electric cables. Its cable schemes include initial and routine testing of cables, and auditing of designers, manufacturers and distributors of cables. BASEC is now looking for an experienced Customer Account Manager - MENA Region to work alongside and support the Regional Commercial Manager to deliver profitable sales that meet or exceed agreed targets for the area, this role will be based in our Dubai office.

**About the role**
The role would suit someone who has a degree or professional qualification with commercial experience and who has experience in sales or sales technical background within the Testing Inspection and Certification sector.

Your daily tasks will consist of some of the following components:

- Be a BASEC Group & Kiwa Ambassador
- Achieve regional sales targets and KPIs
- Develop and manage relationships with targeted accounts and their business leaders, supporting the Regional Commercial Manager
- Maintain a sales forecasting capability and accuracy
- To ensure all sales activities are properly recorded on Salesforce, all records are fully accurate and all company rules around pricing are adhered to.
- Responsible for the consistency and quality of all quotes for the required standard/service and the timeliness responses at each stage of the sales process.
- Be a team player supporting your BASEC colleagues across other regions, global accounts, and new target markets.
- Attend events and customer meetings as directed by the Regional Commercial Manager, this may include local and international travel.

**Do you have what it takes?**
- Experience in sales or sales technical background within the Testing Inspection and Certification sector desirable
- Consultative selling, quotation and lead generation skills, engaging and negotiating with prospective clients, experienced in pricing, margin and pipeline management
- An understanding of the cable sector and the relevant certification products is desirable
- Experience working with CRMs, such as Salesforce or Microsoft Dynamics is desirable
- An assertive approach to problem solving with strong communication skills
- Experienced in working proactively with other areas of the business including marketing, technical and operations to work toward the common growth strategies and targets

**What can you expect from us in return?**
We achieve results. Our values run through our business; ‘We ARE Kiwa’, Ambitious, Reliable and Engaged. That is how we interact not only with our colleagues and customers, but everyone we meet. We embrace the personal development of all our colleagues, we will encourage you to be ambitious, explore new ideas and help make our world a safer, more sustainable place. You will work within an organization that is very dynamic and in which you have all the space to maximally develop yourself.

We celebrate diversity and believe it makes our team stronger. We fully take advantage of the flexibility we have to hire Kiwan’s from around the world and from any background. We give our team a work environment free from prejudice, discrimination, and intimidation so they can do their best work and live happy lives. Inclusivity and equality are important to us, and we don’t tolerate behaviours that don’t follow these values.

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