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Customer Success Account Manager
2 weeks ago
Objectives of this role:
- own overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction;
- establish a trusted and strategic advisor relationship to help drive continued value of our products and services;
- maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the account management team;
- communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings;
- maintain existing customer success metrics and data as directed.
Duties and responsibilities:
- serve as day-to-day contact for accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them;
- review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals;
- facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time;
- collaborate, problem solve, and/or strategize upcoming client meetings with team members;
- prepare necessary documentation or visuals for clients;
- work with the sales and account management team to drill customer references and develop case studies.
Requirements:
- excellent English (C1-C2);
- 35 years of experience in sales, account management, and/or customer success;
- Arabic is a must;
- comfortable working across multiple departments in a deadline-driven environment;
- active team player, self-starter, and multitasker who can quickly adjust priorities.
Preferred Qualifications:
- Bachelor's degree (Good to have but we value attitude beyond degrees);
Conditions:
- official employment;
- well-qualified and friendly team;
- comfortable working conditions and friendly work environment;
- interesting tasks and opportunities to develop;
- stable and decent salary based on the interview results.
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Experience:
Account Management: 1 year (required)
Language:
- English (required)
Shift availability:
- Day Shift (required)
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