Executive - Customer Account Management

1 month ago


Dubai, United Arab Emirates Emirati Human Resources Development Council Full time

As the Executive, Customer Account Management you will support the team in all activity relating to Account
Management for clients within DCC. This includes liaising with key business executives and stakeholders. Additionally, you will work between the assigned customers and cross-functional internal teams to ensure the timely and successful delivery of our services according to customer needs.
- Operations
- Support in the management of the day-to-day operations of all assigned accounts within DCC and facilitating

delivery of work processes to achieve high performance standards.
- Maintain and grow existing accounts within DCC portfolio
- Assist the Team Leader to ensure that all work is carried out efficiently
- Drive quick resolution of issues for all incoming client requests

Strategy & Planning
- Contribute to the development of annual business account plans; contribute with developing business cases for

key activities/ projects and with estimating the financial and human resources required to deliver performance
targets
- Plan workload and process flow for new accounts together with your line manager

Sales & Opportunity creation
- Use personal expertise to identify upsell opportunities within your client portfolio. Present these to the customer

with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask
for special consideration that gain the customer's agreement.
- Contribute to Business Account Plans which show the opportunities within your assigned accounts

Customer Relationship Development
- Builds strong customer relationships and delivers customer centric solutions
- Support on Business Account plan for potential customer accounts to identify and build relationships with

relevant decision makers and influencers within the customer organization and to enable effective two-way flow
of information and resolution of issues.
- Manage important client relationships with guidance from senior colleagues or oversee relationship

management with a group of more transactional clients and customers.
- Act as a business partner to important internal customers and manage relationships with them, while taking

guidance from senior colleagues.
Data Analyses & Reporting
- Ensure that all reports are prepared timely and accurately and meet the organization’s organizational

requirements, in adherence to the company’s policies and quality standards

**Qualifications**
- Excellent Communication skills
- Analytical thinking skills
- Customer service skills
- Problem solving skills
- knowledge of CRM system



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