Customer Service/sales Coordinator
6 months ago
_**JOB SUMMARY**:_
Nathan HR is a leading provider of innovative HR solutions, encompassing everything from streamlined processes outsourcing and strategic staffing services to cutting-edge technology implementations. With a commitment to excellence, we are seeking a Sales Coordinator to join our team and play a pivotal role in expanding our client base and delivering exceptional service.**RESPONSIBILITIES**:
_
- Collaborate closely with the sales team to ensure seamless coordination of sales activities _
- Assist in organizing and managing sales-related events, presentations and client meetings._
- Provide outstanding customer service by promptly addressing client inquiries and concerns_
- Proactively identify areas of improvement in client interactions and work towards enhancing overall customer experience_
- Support in proposal creation and contract drafting, utilizing Word, Excel, and PowerPoint proficiently and ensure accuracy and adherence to company standards. _
- Conduct market research to identify potential leads and opportunities for business growth._
- Actively participate in sales meetings, offering insights and suggestions to enhance processes and strategies._
- Effectively use the CRM system, ensuring accurate and up to date information on leads, prospects and Clients. _
- Demonstrate a proactive approach to learn new skills and staying updated on industry best practices_**QUALIFICATIONS**:_
- Bachelor's degree preferred._
- 2 to 3 years of experience in a similar role in Dubai, with a total of 5+ years of cumulative experience._
- Experience in sales and coordination, either as a front-facing representative or as part of a sales team_
- Fluency in English language._
- Excellent communication skills, with a background in customer service or call center/BPO environment preferred._
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)._
- Strong organizational skills and attention to detail._
- Ability to work independently and as part of a team, with a proactive approach to tasks._
- Confident and articulate, with the ability to engage with clients and colleagues effectively._
- _Pro-active and is always willing to learn new topics and not bound by what the job description entails.
**Location**: Marina Plaza - Dubai Marina - Dubai.
**Timings**: Mondays to Fridays | 9.00 am to 06.00 pm: 5 days a week, 9 hours per day with 1 hour break.
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