
Customer Service Representative
3 weeks ago
Key ResponsibilitiesClient Communication
- Provide detailed information about the company’s services and address client concerns effectively.
- Handle customer complaints by offering appropriate solutions and escalating issues when necessary.
Relationship Management
- Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
- Follow up with clients to gather feedback and ensure resolution of previous concerns.
- Identify opportunities to upsell or cross-sell services that align with client needs.
Administrative Support
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s database.
- Prepare and share customer service reports with management, highlighting trends and areas for improvement.
- Assist in coordinating service schedules and updates with the operations team.
Process Improvement
- Suggest improvements to enhance the customer service experience and streamline communication processes.
- Stay updated on the company’s services, policies, and procedures to provide accurate information to clients.
**Requirements**:
- **Experience**: 1-2 years of experience in customer service, preferably in technical services, construction, or a similar industry.
- **Education**: High school diploma or equivalent; a degree in Business Administration or a related field is a plus.
- **Personal Attributes**:
- Friendly and professional demeanor.
- Customer-focused attitude with a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure.
**Job Types**: Full-time, Permanent
Pay: AED4,000.00 - AED5,000.00 per month
**Experience**:
- customer service: 1 year (preferred)
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